IT Supervisor, MES Operations

Corning Incorporated; Charlotte (NC); On-site; USD 129,000 - 177,000; Full time

Benefits offered by this job

Company-wide bonuses and long-term/inz

100% company-paid pension

Health and well-being benefits

Paid time off

Job summary

Corning Incorporated is seeking an MES Operations Lead to drive a global team responsible for Camstar/PAC MES solutions in a 24/7 manufacturing setting. You will supervise contractors and staff, manage incidents, and push for continuous improvement across operations.

The role requires a BS/MS in a related field or equivalent experience, plus 3+ years MES experience and 5+ years of leadership. Strong communication and cross-cultural collaboration skills are essential.

Qualifications

• BS/MS in Computer Science /Systems Management/IT Related field or experience accepted in lieu of degree
• Minimum of 3 years MES experience
• Minimum of 5 years leadership and project management experience
• In-depth knowledge of industry best practices in application development
• Experience working with IT systems in a 24/7 manufacturing environment
• Ability to work without close supervision
• Ability to work in a multi-cultural team
• Ability to meet customer requirements with internal customers around the world
• Strong verbal and written communication skills
• Self-motivated and accountable for actions/behaviors

Responsibilities

• Supervise a distributed, mixed team of contractors and permanent employees
• Operation Management
• Manage Incidents and service requests
• Lead rapid response activities
• Maintain operation process and incident response documentation
• Develop standard operating documents and knowledge base articles
• Coordinate incident escalation
• Provide continual improvements and definitions
• Data Archive Monitoring
• Metric development, tracking, and reporting
• Operational Support
• Oversight of 24x7 support and response
• Identification and response to system/solution issues
• Perform environment maintenance and related customer communications
• System monitoring and recovery
• Perform routine operational monitoring
• Monitor server performance and initiate action when appropriate
• Perform root cause analysis
• Perform deployments and migrations facilitation
• Maintain the development environment
• Communications/Collaboration
• Operations meetings
• End user customers
• Monthly operations status updates with key stakeholders

Skills

Leadership

MES experience

Project management

Communication

Multicultural teamwork

Stakeholder management

Self-motivation

Accountability

Education

BS/MS in Computer Science/Systems Management/IT Related field

Job description

The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 77019. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us.

Corning’s Businesses Are Ever-evolving To Best Serve Our Customers, Industries, And Consumers. Today, We Accelerate And Transform Life Sciences, Mobile Consumer Electronics, Optical Communications, Display, Automotive, And Solar Markets. We Are Changing The World With

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Role Purpose

The MES Operations Lead role will lead an international team of technical resources to be responsible for working with users and IT resources to support standardized Camstar/PAC MES solutions across a global environment.

Key Responsibilities

• Supervise a distributed, mixed team of contractors and permanent employees
• Operation Management
• Manage Incidents and service requests
• Lead rapid response activities
• Maintain operation process and incident response documentation
• Develop standard operating documents and knowledge base articles
• Coordinate incident escalation
• Provide continual improvements and definitions
• Data Archive Monitoring
• Metric development, tracking, and reporting
• Operational Support
• Oversight of 24x7 support and response
• Identification and response to system/solution issues
• Perform environment maintenance and related customer communications
• System monitoring and recovery
• Perform routine operational monitoring
• Monitor server performance and initiate action when appropriate
• Perform root cause analysis
• Perform deployments and migrations facilitation
• Maintain the development environment
• Communications/Collaboration
• Operations meetings
• End user customers
• Monthly operations status updates with key stakeholders

Requirements

• BS/MS in Computer Science /Systems Management/IT Related field or additional experience my be accepted in lieu of degree
• Minimum of 3 years Manufacturing Execution Systems (MES) experience
• Minimum of 5 years leadership and project management experience
• In-depth knowledge of industry best practices in application development
• Experience working with IT systems in a 24/7 manufacturing environment
• Ability to work without close supervision
• Ability to work in a multi-cultural team
• Ability to work closely with internal customers around the world to meet customer requirements
• Ability to work individually and on teams to execute projects on time, on budget, and with expected results
• Strong verbal and written communication skills
• Strong initiative
• Self-motivated
• Accountable for actions/behaviors

Desired Skills

• Strong communication, presentation, organizational, facilitation and negotiation skills (including ability to “translate” between business and technology needs).
• Ability to continuously prioritize and multitask efficiently.
• Ability to influence decisions with critical thinking based upon experience and grasp of the strategic intent of the project.
• Experience working with Operational / Development teams

This position does not support immigration sponsorship.

The range for this position is $129,054.00 - $177,449.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail] .