IT Subject Matter Expert

North South Consulting Group; Elizabethtown (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A consulting group in Elizabethtown, Kentucky is seeking an IT SME to ensure reliable and secure IT systems for veteran transitions. Responsibilities include integrating healthcare platforms, providing technical support, and ensuring cybersecurity compliance. The ideal candidate holds a Bachelor's degree in IT and has experience with healthcare technologies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 1 year of experience working with healthcare platforms.
• Working knowledge of software integration in healthcare environments.
• Effective communication and documentation skills.
• U.S. Citizenship required.

Responsibilities

• Provide ongoing IT support to program staff and contact center operations.
• Integrate and maintain healthcare and communication platforms.
• Troubleshoot technical issues related to case tracking and secure communications.
• Collaborate with program leadership to align IT capabilities with operational needs.
• Ensure compliance with DoD cybersecurity and data privacy policies.

Skills

IT support

Healthcare platforms

Software integration

Communication

Documentation

Education

Bachelor’s degree in Information Technology

Job description

North South Consulting Group is seeking an IT SME to ensure the reliable, secure, and effective operation of IT systems supporting a veteran’s transition contact. This individual is the technical lead for managing and integrating platforms such as EHR systems, secure communications, and service management tools.

Key Responsibilities:

• Provide ongoing IT support to program staff and contact center operations.
• Integrate and maintain healthcare and communication platforms.
• Troubleshoot technical issues related to case tracking, telehealth, and secure communications.
• Collaborate with program leadership to align IT capabilities with operational needs.
• Ensure compliance with DoD cybersecurity and data privacy policies.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 1 year of experience working with healthcare platforms (e.g., EHRs, ServiceNow).
• Working knowledge of software integration within healthcare or call center environments.
• Effective communication and documentation skills.
• U.S. Citizenship

Desired Qualifications:

• Experience supporting DHA,VA, or other federal healthcare IT systems.
• Certification in cybersecurity
• Familiarity with HIPAA and FedRAMP compliance requirements.

This role is contingent on contract award