IT Strategy & Performance Operations Manager

Genworth North America Corporation

Virginia (MN)

Hybrid

USD 96,000 - 145,000

Full time

12 days ago

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Benefits offered by this job

Competitive compensation

Comprehensive healthcare

401(k) savings plan

Paid time off

Tuition reimbursement

Job summary

Genworth North America Corporation in Richmond, VA is hiring an IT Strategy & Performance Operations Manager to coordinate planning, measure progress, and translate strategy into execution. Hybrid schedule with in-office Tue-Thu, 9am-5pm EST, remote on other days.

You'll partner with IT, Finance, and HR to prepare executive-ready materials, maintain roadmaps, dashboards, and scorecards, and drive cross-functional initiatives from planning through delivery.

Qualifications

Experience leading IT strategy and program delivery in complex environments.
Proven ability to translate strategy into measurable plans and actions.
Strong skills in executive communication and reporting.

Responsibilities

Coordinate IT strategy planning cycles, inputs, roadmaps and artifacts.
Track milestones, dependencies, risks, and exec-ready materials.
Maintain clarity across priorities to ensure execution.
Prepare performance materials including dashboards and summaries.
Coordinate cross-IT inputs for leadership deliverables.

Skills

IT strategy

Operations management

Executive reporting

Cross-functional coordination

Data analytics

Job description

About Us

At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.

The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We’ve been there ourselves. That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.

We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.

Our four values guide our strategy, our decisions, and our interactions:

Make it human. We care about the people that make up our customers, colleagues, and communities.

Make it about others. We do what’s best for our customers and collaborate to drive progress.

Make it happen. We work with intention toward a common purpose and forge ways forward together.

Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

POSITION TITLE

IT Strategy & Performance Operations Manager

*This role is not eligible for employment visa sponsorship.

POSITION LOCATION

Richmond, Virginia

*A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE

The IT Strategy & Performance Operations Manager supports how IT plans, measures, and delivers against its strategic priorities. Working under the leadership of the Director of IT Strategy & Performance, this role coordinates planning and performance activities, tracks key initiatives, and develops clear, leadership-ready reporting and materials. This role brings together information from across IT, identifies gaps and emerging issues, prepares executive-ready materials, and helps maintain the operating rhythms needed to translate strategy into consistent execution. This is an ideal opportunity for a highly organized, analytical professional who enjoys connecting data, priorities, and people to improve transparency, follow-through, and decision-making.

What you will be doing

Strategy & Planning Support

Support IT strategy and planning cycles by coordinating inputs, drafting materials, and maintaining roadmaps and artifacts

Track strategic initiatives, milestones, and dependencies, ensuring progress and risks are visible to the Director

Maintain clarity across priorities so strategy translates into consistent execution

Performance Management & Reporting

Prepare IT performance materials including scorecards, dashboards, and summaries across delivery, financials, workforce, and operations

Pull together data from multiple sources, identify inconsistencies, and surface trends or issues for review

Support the cadence of performance reviews by managing agendas, pre-reads, and follow-ups

Coordination & Operating Rhythm

Coordinate cross-IT inputs for strategy, performance, and executive deliverables

Manage operating rhythms (monthly, quarterly) to ensure materials are ready, meetings run smoothly, and actions are tracked

Follow up on commitments, decisions, and next steps to keep work moving forward

Executive Readiness & Materials

Draft leadership-ready materials (slides, summaries, talking points) for the Director’s review and refinement

Ensure accuracy, clarity, and consistency in messaging and data

Maintain version control and artifact discipline for leadership deliverables

Enablement & Continuous Improvement

Identify opportunities to streamline processes, templates, and workflows

Help embed repeatable, low-friction ways of working

Partner with Finance, HR, and other teams to gather inputs and maintain alignment

What you bring

5-7 years of experience in IT consulting, operations, strategy execution, enterprise PMO, or technology-focused business roles

Experience working with IT teams and familiarity with technology-related roles and responsibilities, as well as the latest trends and challenges in the IT industry

Strong background managing complex cross-functional initiatives, programs, or operational processes and translating information into actionable plans and leadership reporting

Experience with performance reporting, workforce metrics, or financial tracking

Critical Skills & Attributes include ability to;

Synthesize complex information into clear, executive-ready recommendations

Drive execution and follow-through across multiple priorities and stakeholders

Analyze data and translate insights into actionable decisions

Influence and build alignment without formal authority

Exercise sound judgment and navigate ambiguity effectively

Anticipate leadership needs and proactively address gaps or issues

Facilitate collaboration and coordinate cross-functional initiatives

Create polished executive presentations, communications, and reporting materials

COMPENSATION

National Range: $96,700 - $145,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

Employee Benefits & Well-Being

Genworth|CareScout employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.