IT Statewide Manager 3 (Finance Manager)

State of Louisiana; Baton Rouge (LA); On-site; USD 90,000 - 135,000; Full time

Job summary

The State of Louisiana is seeking a senior IT operations professional in Baton Rouge to oversee portal support, lead architectural efforts, and manage cost allocation and budgeting for IT services.

The role requires extensive experience in IT and administrative services, with emphasis on governance, security, and cross‑agency collaboration. Opportunities exist within the Office of Technology Services as part of the Division of Administration.

Qualifications

• Requires seven years of IT or administrative experience or equivalent combination.
• Education substitutions allowed via formulas: see job posting.
• Certifications may substitute for education/experience at hire or promotion.

Responsibilities

• Provide tier-one technical support for the portal and coordinate with tier-two teams.
• Lead customer portal focus groups for feedback and UX improvements.
• Act as Lead Architect for new and existing technologies within the Business section, ensuring security policy compliance.
• Escalation point for highly complex technical issues and architectural reviews.
• Develop and maintain cost allocation models and forecast IT budgets and expenditures.

Skills

IT experience

Administrative services

Budget forecasting

Cost allocation

Project leadership

Education

Bachelor’s degree + 5 years IT experience

Master’s degree + 4 years IT experience

Associate’s degree + 5 years IT experience

Tools

LaGov

Cost allocation software

Forecasting tools

Job description

The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-317. This position is located in the Operations Section. Req. 224664

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems Intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

Provides direction, plans, organizes, training, and controls the work of the IT Services. Management and Forecasting OTS Office of Operations, Forecast and Demand Management (FDM) unit for Cost Allocation and Billing. Coordinates work by scheduling assignments and directing the work of subordinate staff. Plans, assures implementation, reviews and evaluates results, and reports results to the FDM IT Director 1.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Seven years of experience in information technology or administrative services; OR
• Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
• An associate’s degree in information technology plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
• A master’s degree plus four years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• The individual provides tier-one technical support, addressing highly complex technical issues and system concerns related to the portal. Requires regular engagement with IT system developers and tier-two support teams.
• Leads all customer portal focus groups. The purpose of the focus group is to solicit direct feedback from customers for future enhancements, improve user experience, and gather direct customer feedback.
• Lead Architect in the design and implementation of all new and existing technologies within the Business section. This person will be the Technical Lead when working with OTS Information Security Services (InfoSec) to ensure all technologies are following the state and federal security policies. In addition, this person will be responsible in design and architectural review with other OTS sections as required.
• As the Architect, this person will be the final escalation point to address and analyze highly complex technical issues.
• Manages the development, maintenance, and analysis of multiple cost allocation models which allocate all agency costs. Leads the development of OTS revenue and expenditure budget forecasts.
• Collaborates with internal technical product managers, state and federal auditors, customers, and counterparts in other states in determining appropriate rate levels. Responsible for maintaining compliance with all state and federal cost allocations, cost recovery and financial reporting governances.
• Develops and maintains the OTS financial structure by establishing all applicable cost codes required for OTS cost allocation process for fiscal operations. Provides cash flow analysis and develops projections on expenditure and revenue patterns.
• Manage the outstanding receivables by assisting staff with any outstanding customer issues. Review and approve all expenditure corrections as needed for proper cost allocation ensuring all correcting entries are completed in LaGov within the current fiscal month for proper allocation of cost. Manages all personnel allocation of cost.
• Conducts cost benefits analysis to support capital investments in Information Technology systems and services.
• Determines highly complex IT budgetary requirements associated with the investments and methods of cost recovery.
• Provides recommendations to upper management for changes in policy and/or procedures to improve operational performance.
• Provides input regarding the impact of new legislation, rules, regulations and policies as it relates to highly complex information technology systems having statewide implications.
• Track, monitor, and report OTS performance in delivery of services through benchmarking and balanced scorecard analysis. Tracks, monitor, and report on attainment of service levels specified in OTS service level agreements.
• Perform all other tasks, special projects, analysis, studies, and plans as directed.

Position-Specific Details:

Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a “State as a Model Employer” for People with Disabilities.