IT-Sr Capability Analyst

Randstad USA; Minneapolis (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading staffing firm is seeking a Sr. Capability Analyst to support operational needs of clinical communication platforms remotely. The role includes application support and client onboarding. Candidates should have a bachelor's degree and 1-3 years of experience in healthcare operations or application support. Strong analytical skills are essential.

Benefits

Comprehensive benefits package

401K plan

Medical, dental, and vision insurance

Qualifications

• 1-3 years of experience in application support or healthcare operations.
• Familiarity with pharmacy data and clinical workflows is essential.
• Strong ability to manage multiple priorities in a remote environment.

Responsibilities

• Provide Tier 1/Tier 2 support for clinical communication applications.
• Monitor system performance and resolve issues proactively.
• Support onboarding and configuration of new clients.

Skills

Application support

Client services

Strong analytical skills

Troubleshooting

Excellent communication

Education

Bachelor's degree in healthcare, pharmacy, information systems

Tools

ServiceNow

Jira

Basic SQL

Job description

Overview

As a member of the OptumRx Clinical Engagement Solutions team, the Sr. Capability Analyst will support the operational and technical needs of clinical communication platforms and client onboarding processes. This remote, contract-to-perm role focuses on application support, client configuration, and issue resolution across multiple pharmacy and clinical data products. The analyst will work closely with Agile Product Owners, Capability Managers, and business stakeholders to ensure timely and accurate client setup, system stability, and operational readiness.

Location: Telecommute | Job type: Contract | Salary: $32 - 42 per hour | Work hours: 8am to 5pm | Education: Bachelor’s

Primary Responsibilities

• Provide Tier 1/Tier 2 support for clinical communication applications, including issue triage, resolution, and escalation.
• Monitor system performance, data flows, and error logs to proactively identify and resolve issues.
• Support onboarding and configuration of new clients and use cases.
• Maintain setup documentation, configuration templates, and client-specific requirements.
• Coordinate with product, IT, and business teams to ensure accurate and timely client deployments.
• Participate in UAT and regression testing for new features and releases.
• Validate data loads, mappings, and transformations for pharmacy and clinical datasets.
• Maintain operational dashboards and reporting tools to track support metrics and client setup status.
• Document SOPs, runbooks, and knowledge base articles for support and setup processes.

Required Qualifications

• 1-3 years of experience in application support, client services, or healthcare operations.
• Bachelor's degree in healthcare, pharmacy, information systems, or related field.
• Familiarity with pharmacy data, clinical workflows, or healthcare IT systems.
• Strong analytical and troubleshooting skills.
• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Basic SQL or data querying skills.
• Excellent communication and documentation abilities.
• Ability to work independently and manage multiple priorities in a remote environment.

Additional Information

Qualifications (duplicated section): 1-3 years of experience in application support, client services, or healthcare operations; Bachelor’s degree in healthcare, pharmacy, information systems, or related field; Familiarity with pharmacy data, clinical workflows, or healthcare IT systems; Strong analytical and troubleshooting skills; Experience with ticketing systems (e.g., ServiceNow, Jira); Basic SQL or data querying skills; Excellent communication and documentation abilities; Ability to work independently and manage multiple priorities in a remote environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to criminal penalties and civil liability.