IT Specialty Analyst - Willow

Sentara Health; North Carolina; On-site; USD 89,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403b with employer match

Paid Time Off

Tuition Assistance

Student Debt Pay Down

Life Insurance

Job summary

Sentara Health in Norfolk, VA seeks an experienced Epic Willow Application Support professional to optimize Willow Inpatient and Ambulatory systems. You will collaborate with pharmacy leadership, clinicians, and IT teams to analyze workflows, implement system improvements, and support medication management processes while ensuring regulatory compliance and patient safety.

The role requires Epic Willow certification and 3+ years in healthcare IT with strong testing and incident management skills.

Qualifications

• Minimum of 3 years of relevant application support, clinical informatics, healthcare IT, or Epic experience with a Bachelor's Degree.
• Minimum of 5 years of relevant experience in lieu of a Bachelor's Degree.
• Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in a healthcare environment.
• Experience analyzing pharmacy workflows and translating business and clinical requirements into system solutions.
• Experience with application testing, upgrades, change management, incident management, and system optimization.
• Experience collaborating with cross-functional teams, pharmacists, providers, nursing staff, and operational leaders on application enhancements and implementations.

Responsibilities

• Support day-to-day Epic Willow applications, including Willow Inpatient and Willow Ambulatory.
• Collaborate with pharmacy leadership, clinicians, and IT teams to analyze workflows and optimize medication management processes.
• Evaluate software releases, upgrades and new functionality to improve clinical and business outcomes.
• Perform workflow assessments and develop testing plans; support implementation of system enhancements.
• Provide incident resolution, change management, and project coordination as a Willow SME.

Skills

Willow workflows

Workflow analysis

Incident management

Change management

Project coordination

Education

Bachelor's Degree (Info Systems, Healthcare, Pharmacy or related)

Tools

Epic Willow Inpatient

Epic Willow Ambulatory

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview

Responsible for the day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications, including Willow Inpatient and/or Willow Ambulatory systems. Collaborates with pharmacy leadership, clinicians, operational stakeholders, and IT teams to analyze workflows, implement system improvements, and support safe, efficient medication management processes. Evaluates software releases, upgrades, and new functionality to optimize clinical and business outcomes while ensuring regulatory compliance and patient safety. Performs workflow assessments, gathers functional requirements, develops testing plans, and supports implementation of system enhancements. Provides application support, incident resolution, change management, and project coordination while serving as a subject matter expert for Epic Willow applications.

Education

• Bachelor's Degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field (Required)
• Experience may be considered in lieu of a Bachelor's Degree

Certification/Licensure

• Epic Willow Inpatient and/or Epic Willow Ambulatory Certification (Required)

Experience

• Minimum of 3 years of relevant application support, clinical informatics, healthcare IT, or Epic experience with a Bachelor's Degree
• Minimum of 5 years of relevant experience in lieu of a Bachelor's Degree
• Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in a healthcare environment
• Experience analyzing pharmacy workflows and translating business and clinical requirements into system solutions
• Experience with application testing, upgrades, change management, incident management, and system optimization
• Experience collaborating with cross-functional teams, pharmacists, providers, nursing staff, and operational leaders on application enhancements and implementations

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $89,294.40 - $131,851.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.