IT Specialty Analyst - Willow

Sentara Health; Eagle (ID); On-site; USD 89,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Holidays

Tuition Assistance

Student Debt Pay Down

401k with Employer Match

Life Insurance

Disability plans

Bonuses opportunities

Job summary

Sentara Health in Norfolk, VA seeks a skilled Epic Willow Specialist to support and optimize Willow Inpatient and/or Willow Ambulatory systems. You will analyze pharmacy workflows, coordinate with clinicians and IT, and ensure safe medication management amid regulatory requirements.

The role requires Epic Willow certification and a Bachelor's degree in a related field, or equivalent experience. You will participate in testing, upgrades, and incident management while contributing to system

Qualifications

• Bachelor's degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field (Required).
• Epic Willow Certification (Inpatient and/or Ambulatory) required.
• Minimum of 3 years of relevant application support/healthcare IT/Epic experience with a Bachelor's Degree.
• Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in healthcare.
• Experience analyzing pharmacy workflows and translating requirements into system solutions.
• Experience with testing, upgrades, change management, incident management, and system optimization.

Responsibilities

• Provide day-to-day Epic Willow support, optimization, maintenance and enhancement.
• Collaborate with pharmacy leadership, clinicians, operational stakeholders and IT teams to analyze workflows.
• Evaluate releases, upgrades and new functionality to optimize outcomes and safety while ensuring regulatory compliance.
• Develop testing plans and support implementation of system enhancements.
• Provide incident resolution, change management and project coordination as Willow SME.

Skills

Clinical informatics

Pharmacy workflows

Stakeholder collaboration

Education

Bachelor's degree (Required)

Experience may be considered in lieu of degree

Tools

Epic Willow

Epic Willow Inpatient

Epic Willow Ambulatory

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview

Responsible for the day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications, including Willow Inpatient and/or Willow Ambulatory systems. Collaborates with pharmacy leadership, clinicians, operational stakeholders, and IT teams to analyze workflows, implement system improvements, and support safe, efficient medication management processes. Evaluates software releases, upgrades, and new functionality to optimize clinical and business outcomes while ensuring regulatory compliance and patient safety. Performs workflow assessments, gathers functional requirements, develops testing plans, and supports implementation of system enhancements. Provides application support, incident resolution, change management, and project coordination while serving as a subject matter expert for Epic Willow applications.

Education

• Bachelor's Degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field (Required)


• Experience may be considered in lieu of a Bachelor's Degree

Certification/Licensure

• Epic Willow Inpatient and/or Epic Willow Ambulatory Certification (Required)

Experience

• Minimum of 3 years of relevant application support, clinical informatics, healthcare IT, or Epic experience with a Bachelor's Degree


• Minimum of 5 years of relevant experience in lieu of a Bachelor's Degree


• Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in a healthcare environment


• Experience analyzing pharmacy workflows and translating business and clinical requirements into system solutions


• Experience with application testing, upgrades, change management, incident management, and system optimization


• Experience collaborating with cross-functional teams, pharmacists, providers, nursing staff, and operational leaders on application enhancements and implementations

Compensation and Benefits

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $89,294.40 - $131,851.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans


• Adoption, Fertility and Surrogacy Reimbursement up to $10,000


• Paid Time Off and Sick Leave


• Paid Parental & Family Caregiver Leave


• Emergency Backup Care


• Long-Term, Short-Term Disability, and Critical Illness plans


• Life Insurance


• 401k/403B with Employer Match


• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education


• Student Debt Pay Down - $10,000


• Pet Insurance


• Legal Resources Plan


• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.