IT Specialist (VMware vSphere, LanSweeper, Remote Desktop and Active Directory, ITSM, Windows 7, OS)

MVP Consulting Plus; City of Albany (NY); Remote; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a skilled IT Specialist to provide exceptional technical support and guidance within the Information Technology field. This role involves acting as the primary contact for users, troubleshooting issues, and supporting various software and hardware installations. The ideal candidate will possess strong experience with virtualization, network monitoring, and user account management, ensuring seamless IT operations. Join a dynamic team where your expertise will enhance the efficiency of IT services and contribute to a supportive environment for all users. If you thrive in a collaborative setting and are passionate about technology, this opportunity is perfect for you.

Qualifications

• Mid-Level IT Specialist with 3+ years of experience in technical support.
• Proficient in troubleshooting Windows OS and applications.

Responsibilities

• Act as a single point of contact for IT service users and direct inquiries.
• Provide training, support, and troubleshoot technical issues.

Skills

Technical Support

Troubleshooting

Scripting in Windows

Hardware Installation

Network Monitoring

Tools

LanSweeper

VMware vSphere

Remote Desktop

Active Directory

O365

Job description

HBITS-03-12031

Duties include, but are not limited to the following:

• Act as single point of contact for users of the Department's Information Technology (IT) services and direct questions and report problems regarding services and products.
• Guidance of technical staff.
• Provide training, support, and troubleshooting.
• Review and test new technologies.
• Respond to all service requests.
• Use of LanSweeper and inventory software.
• Document user request or issue, document the diagnostic steps performed when troubleshooting the issue, and assist the user with resolution using existing procedures and documentation.
• Installation of desktop hardware / peripherals, printers, and thin clients.
• Installation of individual software packages, as needed, for all users.
• Use of imaging software to create custom images and expedite large equipment roll-outs.
• Support and deploy O365 and Office 2016.
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.

IT Specialist:
Work in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms beyond that of a Programmer.

Minimum Qualifications:

• Mid-Level - 36 - 60 months - Candidate is able to work independently, without assistance.
• 48 months experience supervising and providing technical support for level 2 help desk staff.
• 48 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
• 36 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
• 36 months experience using ITSM service desks.
• 48 months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
• 48 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
• 48 months experience in network monitoring, permissions and troubleshooting user accounts.
• 48 months experience with the installation and support of Microsoft Office suites in an enterprise environment.
• 36 months experience managing equipment inventory.
• 48 months experience scripting in a Windows environment.
• 48 months experience troubleshooting Windows 10 OS and applications.