IT Specialist SYSADMINCUSTSPT

Defense Logistics Agency; Philadelphia (Philadelphia County); Remote; USD 97,000 - 127,000; Full time

Job summary

A government agency in Philadelphia is seeking a Senior IT Specialist to provide specialized support for enterprise desktop computing. Responsibilities include managing hardware deployments, coordinating incident resolution, and monitoring contractors. Applicants should have one year of specialized experience in technical support, with a competitive salary range of $97,653-$126,955 per year.

Qualifications

• One year of specialized experience related to the IT Specialist position.
• Experience managing hardware deployments and technical direction.
• Knowledge of operational test and evaluation plans.

Responsibilities

• Provide specialized IT support for enterprise desktop computing.
• Manage the deployment and repair of hardware for end-users.
• Coordinate incident reporting with other departments.

Skills

Technical support expertise

Incident resolution

Hardware configuration

Vendor coordination

Project management

Tools

End-user computing devices

Job description

Telework Eligible

Yes

Major Duties

• Serve as a senior IT Specialist providing specialized support of a wide range of technical and professional Information Technology (IT) function supporting the J6 mission of enterprise desktop and end-user computing devices.
• Provide multi-media support services and end user hardware support services to multiple DLA organizations with the CONUS Area of Responsibility.
• Coordinate incident reporting and resolution with the subject-matter experts in other departments as well as other Help Desks and vendor technical support.
• Configure, deploy, test, and repair hardware for end-users including CPU's, monitors, laptops, printers, scanners, and other peripheral devices.
• Perform root cause analysis of Trouble tickets and make recommendations for resolution on a local and Enterprise level.
• Perform Contracting Officer's Technical Representative duties in support of Service Desk Management to include analyzing, developing, scheduling, and coordinating IT projects and resources.
• Monitor and evaluate contractors' adherence to cost, schedule, and performance.

Qualification Summary

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Manage deployment of new hardware to the existing or additional customer base. Serve as the principle technical authority for direction and decisions required to ensure project success. Develop operational test and evaluation plans. Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment. Participates in testing and deployment planning for software upgrades. Research vendor information regarding operation, repair, and possible upgrade or replacement equipment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Compensation:

$97,653-$126,955 per year