IT SPECIALIST (SYSADMIN/CUSTSPT)

U.S. Department of the Navy; Oklahoma City (OK); On-site; USD 50,000 - 75,000; Full time

Job summary

The U.S. Department of the Navy is seeking IT personnel to provide and maintain information systems services. Applicants should have relevant experience and certifications in Information Assurance. The role includes installation, troubleshooting, and support of technologies vital to operations.

Qualifications

• One year of IT-related experience in federal service or equivalent.
• Experience in installing and troubleshooting customer hardware/software.
• Experience maintaining security in compliance with Information Assurance guidelines.

Responsibilities

• Provide and maintain information systems services to recruiting personnel.
• Install OS and software on end user devices.
• Troubleshoot hardware/software issues and maintain records.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

IA Level II certification

DoD 8570.1 IAT Level II certification

Job description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

• You will provide and maintain available, reliable, and secure, information systems services to recruiting personnel.
• You will install the operating system and all required software applications on all end user computing devices (e.g. workstations, laptops, tablets, smartphones, Internet connected devices).
• You will configure, triage, troubleshoot, and diagnose hardware, software, printing, multifunction devices, telephone systems, unified communications systems (Voice Over Internet Protocol , Video Teleconference) and wireless mobile devices.
• You will triage, troubleshoot, and diagnose hardware/software interoperability problems.
• You will maintain customer hardware by performing required repairs.
• You will install or remove components on computers, MFDs and other IS systems and/or diagnose, triage, and resolve hardware and software problems.
• You will evaluate, research, report trends and patterns in customer support issues.
• You will create, track, and manage Service Desk Tickets and data in support of enterprise wide IT Service Management initiatives.
• You will create and manage user accounts with appropropriate user's rights to access network systems.
• You will establish and monitor telecommunications requirements.
• You will assist staff in identifying and purchasing new equipment and services to meet the operational needs while in compliance with policies and directives.

Requirements

• You will be required to obtain and maintain the proper Information Assurance (IA) certification for information assurance position as required in the DoD 8570.1-M within six months of hiring.
• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final Secret security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to obtain and maintain a current valid United States driver’s license.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• You will be required to obtain and maintain a DoD 8570.1 IAT Level II certification, IA Level II certification and operations system CE within six months of hiring.

Qualifications
I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Verifying hardware and software and equipment are in accordance with DOD policy and directives.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Maintaining customer hardware and resolving software problems in response to customer reported incidents.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Working with personnel to plan, coordinate and resolve issues by influencing people to work towards mutual goals and have basic cooperative attitudes.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Troubleshooting, diagnosing hardware/software interoperability problems by repairing and applying software patches.

In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public sector Installing and troubleshooting customer hardware and software to ensure security is maintained through Information Assurance such as network access and end points.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.