IT Specialist (Quality Assurance/Tester) - Direct Hire

US Social Security Administration; Birmingham (AL); On-site; USD 80,000 - 105,000; Full time

Job summary

US Social Security Administration in the United States is seeking a qualified IT Specialist (GS-2210) under Direct Hire Authority. Applicants must meet the series/grade requirements and demonstrate IT-related experience or training; Veterans Preference and Rule of Three do not apply.

Competencies include Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Minimum qualifications require 52 weeks of specialized experience at the GS-11 level or equivalent, with

Qualifications

• Experience with software QA/testing for major IT systems.
• Ability to elicit and translate customer requirements for IT projects.
• Experience with cloud environments (AWS or Azure) and testing.
• Strong communication with stakeholders including senior management.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Grade 12

Job description

Positions under this announcement are being filled using a Direct Hire Authority (DHA), open to all U.S. citizens. Selection(s) made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service and may be required to serve a new probationary period. Under the provisions of the Direct Hire Authority, Veterans Preference and the \"Rule of Three\" do not apply. Resumes exceeding two pages in length will not be considered. Please visit the new resume guidance for more information.

Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.

To qualify for the 2210 IT Specialist series the applicant must demonstrate the following competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.


• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.


• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.


• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Minimum Qualifications: Grade 12 To qualify at the GS-12 level, you must have at least 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. Such experience must include all of the following:

• Planning, designing, and executing software quality assurance and testing activities for major IT systems, including developing comprehensive automated and manual testing strategies, creating test plans and cases, defining validation criteria, and identifying, documenting, and tracking defects using industry-standard tools.


• Eliciting, interpreting, and translating customer requirements for OIG systems through research, analysis, interviews, prototyping, and other engagement methods to develop test strategies and comprehensive test plans.


• Providing expertise in the planning, installation, testing, troubleshooting, integration, and maintenance of commercial off-the-shelf (COTS) hardware and software systems, as well as architecting, coding, deploying, and managing automated and manual testing solutions in cloud environments such as AWS or Microsoft Azure.


• Collaborating with developers, business analysts, and stakeholders to ensure requirements are met, issues are resolved, and complex technical information is clearly communicated-both orally and in writing-to technical and non-technical audiences, including senior management.

Qualification standards and additional information for this position can be found here: Competency-Based Qualification Standard for the Information Technology Management Series, 2210