IT Specialist (level 2 help desk, Window 11 or OS, O365, Lansweeper, Remote desktop, AD)

Talentify.io; United States; Remote; USD 48,000 - 58,000; Full time

Job summary

A leading company in Information Technology Services is seeking an IT Help Desk Technician to provide level 2 technical support for a large user base. This role involves responding to service requests, managing incidents, and documenting resolutions. The ideal candidate will have significant experience with Windows 11, O365, and ITSM tools, and will thrive in a collaborative work environment that fosters career growth.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• Minimum of 36 months experience managing support requests on a level 2 help desk.
• Experience resolving hardware and software issues, specifically with Windows 11.
• Experience with installation and support of O365 and Outlook.

Responsibilities

• Respond to service requests and provide level 2 technical support to over 4,000 staff members.
• Monitor work queues and manage ITSM incidents.
• Document user requests, diagnostic steps, and resolutions.

Skills

Technical Support

Windows 11

O365

Remote Desktop

Lansweeper

Active Directory

ITSM

Job description

Employer Industry: Information Technology Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Engage in a variety of technical support tasks for a large user base
• Chance to work with advanced tools like Lansweeper and Remote Desktop
• Potential to make a significant impact on user experience and IT service delivery
  
  

What To Expect (Job Responsibilities)

• Respond to all service requests and provide level 2 technical support to over 4,000 staff members
• Monitor work queues and manage ITSM incidents, including opening, updating, and closing requests
• Document user requests, diagnostic steps, and resolutions following existing procedures
• Act as a single point of contact for IT services, directing questions and reporting issues
• Install desktop hardware, peripherals, and individual software packages as needed
  
  

What Is Required (Qualifications)

• Minimum of 36 months experience managing support requests on a level 2 help desk
• Minimum of 36 months experience resolving hardware and software issues, specifically with Windows 11 or OS
• Minimum of 36 months experience with the installation and support of O365 and Outlook in an enterprise environment
• Minimum of 36 months experience using Lansweeper, Remote Desktop, and Active Directory
• Minimum of 36 months experience utilizing ITSM service desks
  
  

How To Stand Out (Preferred Qualifications)

• Experience configuring and installing windows-based hardware, software, peripherals, network printers, and thin clients
• Experience imaging computers and lifting/carrying equipment weighing up to 50 pounds
• Experience supporting RSA Console and Workspace1
• Proficiency in assisting customers via phone, email, and in person
• Familiarity with VMware vSphere to support virtual desktops
  
  

#InformationTechnology #TechnicalSupport #CareerOpportunity #ITServices #HelpDeskSupport

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Talentify.io by 2x

Sign in to set job alerts for “Information Technology Help Desk” roles.

IT Services Support Associate I, IT Services

IT Service Desk Tier 1 Technical Support

United States $48,000.00-$58,000.00 3 months ago

Wisconsin, United States $14.00-$20.00 1 week ago

Helpdesk Technician for a Multiservice Technology Provider

Information Technology Support Technician Level 3

IT Help Desk 9Contract) (On-Site: Plano)

ITS Support Associate II, Global Service Desk (GSD)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.