IT Specialist I

AXS; Los Angeles (CA); On-site; USD 39,000 - 40,000; Full time

Job summary

AXS, based in Downtown Los Angeles, is seeking an IT Specialist I to deliver on-site IT operations for events, including setup, troubleshooting, and client support across venues.

You will work with cross‑functional teams, manage inventory, and assist with hardware, software, and network issues during live events. Travel up to 60% is required; strong Windows, networking, and iOS skills are essential.

Qualifications

• 1+ years of IT support experience.
• AA/AS or BA/BS in information technology or related field.
• Installation, troubleshooting, and support of networking and workstation hardware on client premises.
• Working knowledge of Windows OS, Windows Server, and Apple iOS.
• Networking (OSI layers, TCP/IP) and WAN devices, cabling, and Wi‑Fi.
• Knowledge of desk-side and server environment concepts and procedures.
• Self‑motivated, able to work independently and in a team.
• Excellent verbal and written communication with clients.
• Willing to work off-hours, on-call, and weekends; travel up to 60%.

Responsibilities

• Provides technical support to clients, assisting with software, hardware, and network issues.
• Setups for clients and performers, installing computers and switches.
• Provides remote hands assistance as requested by customers.
• Communicates with cross‑functional teams to address hardware and event logistics.
• Manages inventory, tracks stock levels and shipments, and identifies discrepancies.
• Investigates and improves existing procedures and applications.
• Communicates with clients to identify needs and evaluate solutions.
• Supports smaller projects, operations, and live events.
• Performs problem-solving and monitoring for network gear and hardware.

Skills

IT support

Windows OS

Windows Server

Apple iOS

Networking

TCP/IP

Wi‑Fi tech

On-site setup

Remote hands

Education

AA/AS in IT

BA/BS in IT

Tools

Access control systems

Switches

Networking hardware

Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking an IT Specialist I to execute support activities relating to all IT Operations including event support, on-site setup, troubleshooting networks, and AXS computer systems (hardware and software) at various festivals. Provides support to clients and end users including hardware, software, and other resources to meet the company’s requirements. Interfaces with a wide variety of functional areas within the organization including Client Support, Implementation, and Account Management.

What Will You Do?

• Provides technical support to clients, assisting with software, hardware, and network-related issues. Ensure a timely and effective resolution of all support requests for IT / Operations related issues.
• Setup all equipment for clients and performers, and ensuring proper installation of computers, access control systems, switches, and appropriate software.
• Provides “remote hands” assistance, as requested by customers.
• Regularly communicates with cross-functional teams to assess and address operational requirements for hardware and event logistics.
• Works on Inventory Management, ensures efficient inventory control by managing stock levels, overseeing shipments, maintaining records, and identifying discrepancies.
• Investigates, resolves, and implements improvements to existing and associated procedures and applications.
• Communicates effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions.
• Provides technical support for smaller projects, operations, and special live events.
• Engages in problem-solving, monitoring, and installing; network gear, access control, hardware and software.

What Will You Bring?

• 1+ years of experience in an IT support position or related role
• AA/AS or BA/BS Degree in information technology or related technical field of study
• Technical and operational skills, specifically installation, troubleshooting, and support of networking and workstation hardware on client premises.
• Working knowledge of Windows OS, Windows Server, and Apple iOS.
• Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling, and telephonic and/or Wi‑Fi technology.
• Knowledge of commonly‑used concepts, practices, and procedures within the desk‑side and server environments.
• Must be self‑motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment.
• Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions.
• Ability to work under stressful conditions and time constraints.
• Ability and willingness to work off‑hours, on‑call, and on weekends as necessary.
• Must be able to lift, pull or carry significant weight during an event at times up to 100lbs.
• Must be open to significant travel (up to 60%) as part of this IT role.

Pay Scale: $27.61 - $28.85

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can’t “check every box” in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

_ AEG’s policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis ofrace, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. _