IT SPECIALIST (CUSTSPT/NETWORK)

U.S. Department of the Navy; Beaufort (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

The U.S. Department of the Navy is seeking an IT professional to assist in maintaining and troubleshooting hardware and software systems. The role requires attention to detail and strong customer service skills, along with specific certifications such as IAT Level II and Security +. Candidates must possess relevant IT experience and demonstrate critical competencies necessary for federal employment.

Qualifications

• IT-related experience in installing and troubleshooting hardware and software.
• Experience must demonstrate the four competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving.
• At least one year of specialized experience at or equivalent to the GS-07 level.

Responsibilities

• Install, configure, upgrade, and troubleshoot hardware and software components.
• Participate in designing, developing, testing, and implementing software.
• Create network maps and troubleshoot network issues.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

IAT Level II certification

Security + or similar accepted certification

Job description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

• You will install, configure, upgrade, and troubleshoot any hardware and software components.
• You will participate on a team designing, developing, testing, and implementing software for less complex programs, such as modifying input forms.
• You will create network maps and troubleshoot network problems such as outages and latencies.
• You will assist with the installation of network equipment such as network switches, routers, firewalls, wireless access points.
• You will assist customers with connecting to wireless network devices and networked printers.
• You will report, respond to, and resolves customer’s request.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• IAT Level II certification is mandatory within 6 months of assignment to position, as required by DoD! 8S70.l-M. Employee must possess and maintain Security + or similar accepted certification.
• Position requires occasional work after normal duty hours to install new technology or correct user and network issues.
• This position is subject to recall for outages, issues, and upgrades.
• You will be required to obtain and maintain a current valid United States driver’s license.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• The employee must be willing and able to travel on military and commercial aircraft.

Qualifications
You are required to have information technology (IT) related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: developing, maintaining, providing technical support of geographic information.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: providing technical expertise on hardware, software and network connectivity implementation.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: advising on technically feasible approaches and making recommendations.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: applies new methods to resolve complex problems.


In addition to experience demonstrating the four competencies above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Provide customers through out the organization support services such as installing and troubleshooting hardware and software, answering and responding to calls ensuring a resolution is made on simple and complex levels, and developing software and installing and testing programs and installation of network equipment.

Additional qualification information can be found from the following Office of Personnel Management website: 2210 Series

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.