IT Specialist (Customer Support)

U.S. DEPARTMENT OF AGRICULTURE; Raleigh (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

U.S. Department of Agriculture is seeking a qualified IT professional in the OCIO Security Compliance team in Raleigh to lead wearable hardware initiatives and manage enterprise mobile device security.

The role covers deployment, configuration, and ongoing support across desktop and telecommunication systems. The position involves policy support, network infrastructure duties, and maintaining a knowledge base for enterprise IT operations.

Qualifications

• Must be a U.S. Citizen or U.S. National.
• Male born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check.
• Declaration for Federal Employment (OF-306) may be required prior to appointment to determine suitability.

Responsibilities

• Serve as Primary Technical Expert for Wearable Enterprise Hardware Solutions.
• Evaluate Hardware Performance and Manage Deployment Profiles.
• Manage Full Lifecycle and Security of Enterprise Mobile Devices.
• Install, Image, Configure, Test, and Maintain Personal Computers and Office Automation Software.
• Assist Senior Leaders in Policy Development.
• Support Telecommunications and Network Infrastructure.
• Coordinate and Maintain Video Teleconferencing Environments.
• Modify System Settings and Operating System Parameter.
• Manage Tier-1 through Tier-3 Customer Support Workflows.
• Build and Maintain Enterprise Technical Knowledge Base.
• Identify Systemic Trend Lines and Training Gaps.
• Manage and Configure Active Directory Objects.
• Resolve Specialized System Access and Utility Operations.

Tools

Active Directory

Job description

Creditable Service for Annual Leave Accrual and Public Service Loan Forgiveness Program are available.
This position is in the Office of the Chief Information Officer (OCIO), Security Compliance, Operations & Customer Assistance Center. OCIO provides information technology planning and design, application development, systems administration, telecommunications, information assurance/security, information management, and IT customer support services for FSIS.

Duties

• Serve as Primary Technical Expert for Wearable Enterprise Hardware Solutions .
• Evaluate Hardware Performance and Manage Deployment Profiles.
• Manage Full Lifecycle and Security of Enterprise Mobile Devices.
• Install, Image, Configure, Test, and Maintain Personal Computers and Office Automation Software.
• Assist Senior Leaders in Policy Development.
• Support Telecommunications and Network Infrastructure.
• Coordinate and Maintain Video Teleconferencing Environments.
• Modify System Settings and Operating System Parameter.
• Manage Tier-1 through Tier-3 Customer Support Workflows.
• Build and Maintain Enterprise Technical Knowledge Base.
• Identify Systemic Trend Lines and Training Gaps.
• Manage and Configure Active Directory Objects.
• Resolve Specialized System Access and Utility Operations.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one-year probationary period, unless previously served. Refer to the Next Steps section for more information.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
• False statements or responses on a resume or application can jeopardize employment and may be grounds for disciplinary action, including removal from Federal service.
• If you are selected, you may need to complete a Declaration for Federal Employment (OF-306) prior to being appointed to determine suitability for Federal employment and to authorize a background investigation.