IT Specialist (61252)

Adams and Associates, Inc.; Glenmont (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

Adams and Associates, Inc. is seeking an IT Specialist at the Glenmont Job Corps Center to provide Tier 1–2 support for Windows desktop environments, labs, and network/telephone systems. You will support projects, ensure security, and collaborate with Corporate IT to advance the computing environment.

You will supervise IT staff and student workers when needed, while maintaining high customer service standards for staff and students. Monday–Friday 8:00–5:00 schedule and on-site work location.

Qualifications

• Strong leadership and conflict resolution skills.
• Experience in security, student services, or supervision (Job Corps or similar setting preferred).
• Ability to work flexible shifts, including evenings and weekends.
• Passion for youth development and creating a positive impact.

Responsibilities

• Provides computer support in accordance with US Dept of Labor, Job Corps Center, and SOPs.
• Maintains confidentiality of data per FERPA guidelines.
• Diagnose and resolve technical problems for Windows computers, printers, mobile devices, and phones.
• Track, respond to, resolve and document solutions to customer requests using help desk software.
• Communicate status of issues to end users in the help desk system.
• Provide technical assistance for projects as assigned by Corporate IT and/or the F&A Director.
• Maintain IT asset inventory and related documentation for devices and telephony.
• Provide functional software training for Center staff and students.
• Perform miscellaneous office duties and other duties as assigned.

Skills

Leadership

Conflict resolution

Communication

Problem-solving

Time management

Job description

Description POSITION SUMMARY Now Hiring: IT Specialist

POSITION SUMMARY

Lead, Inspire, and Make a Difference! Are you a strong leader passionate about guiding young adults toward success? Do you thrive in a fast-paced environment where teamwork and problem-solving are key? If so, we want YOU to join our Glenmont Job Corps Center team as a IT Specialist POSITION SUMMARY The IT Systems Manager is responsible for providing Tiers 1 and 2 support towards the operations and maintenance of the computer, network and telephone systems for the Center. This position is accountable for providing a high degree of customer service to Center staff and students in supporting and maintaining the Windows desktop environments, Center computer lab environments, and the interoperability with Corporate IT resources. The IT specialist is also responsible for providing and supporting project level work as assigned by Corporate IT and/or the F&A Director, and will encompass the research, configuration, deployment and maintenance of proof of concepts that facilitate the technological advancement and stability of the computing environment.

Schedule: Monday- Friday 8:00-5:00

What You'll Do:

• Supervise and coordinate center activities to ensure a safe, structured, and supportive student environment.
• Lead a team of staff members to promote positive student behavior and engagement.
• Monitor campus safety, respond to incidents, and enforce policies.
• Provide mentorship and guidance to students, helping them develop life and career skills.
• Work collaboratively with different departments to maintain a productive and goal-oriented atmosphere.

What We're Looking For:

• Strong leadership and conflict resolution skills.
• Experience in security, student services, or supervision (Job Corps or similar setting preferred).
• Ability to work flexible shifts, including evenings and weekends.
• Passion for youth development and creating a positive impact.

Why Join Us?

• Meaningful WorkShape the future of young adults and help them achieve their goals.
• Growth OpportunitiesWe support career advancement and professional development.
• Competitive Pay & BenefitsHealth, retirement, and paid time off.

MANAGEMENT & SUPERVISION

This position may supervise IT Assistant positions and/or Job Corps' Work-Based Learning and Leisure Time Student Workers assigned to the department.

RESPONSIBILITIES

• Provides computer support in strict accordance with the Us Department of Labor, Job Corps Center, and Adams and Associates, Inc. Corporate IT Standard Operating Procedures (SOP's)
• Maintains confidentiality of data, in strict accordance with FERPA guidelines and policy
• Identify, analyze, research, diagnose and resolve technical problems for Windows computers, printers, mobile devices, and phones
• Successfully completes goals as assigned
• Track, respond to, resolve and document solutions to customer requests and issues using help desk software
• Actively communicate with end users on the status of issues that they have input into the help desk system
• Provide technical assistance for projects as assigned by Corporate IT and/or the F&A Director
• Maintain IT asset inventory and related documentation on all network devices, Center staff computers, student lab computers, mobile devices and telephony devices
• Provide functional software training for Center staff and students, as defined by Corporate IT and/or the Center F&A Director
• Perform miscellaneous office support duties, which includes but is not limited to organizing file cabinets, general filing, assembling and installing office equipment, and other duties as assigned
• Other duties as assigned.

Skill Set / Knowledge

• Reliable, responsible, and professional demeanor
• Strong problem-solving and analytical skills
• Excellent verbal and written communications skills
• Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
• Knowledge of Center supported hardware, software and operati