IT Specialist 1

Resource Renew - the brand of WLSSD; Duluth (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

12 paid holidays

Front-loaded vacation

Medical Insurance

Dental Insurance

Vision Insurance

Public Employer Pension Program (PERA)

Life Insurance

Long-Term Disability

Professional Development; Tuition Reim

Wellness Programs

EAP

Job summary

Resource Renew, the brand of WLSSD, is seeking a Full-Time IT Specialist 1 in Duluth, MN. The role supports the District’s MIS, providing first-level end-user assistance, troubleshooting hardware/software, and maintaining system reliability to serve the community.

Onsite in Duluth, the IT Specialist 1 will follow NIST and PCI standards, manage assets, and work with vendors to ensure secure, efficient operations for district staff and operations.

Qualifications

• Post-secondary degree in information systems, network administration, computer science or related field.
• Minimum of two years’ relevant experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Maintain the District’s MIS focusing on computers and printers and keep the system up to date.
• Troubleshoot hardware and software issues and provide solutions.
• Install, support, and update desktop software applications.
• Analyze technologies and procedures to improve performance, security, and reliability.
• Use an enterprise asset management system to track assets and maintain records.
• Ensure work adheres to NIST and PCI compliance.
• Maintain safety and district safety program compliance.
• Represent the District in vendor and contractor transactions.

Skills

MIS maintenance

End-user support

Troubleshooting

Desktop software support

Security practices (NIST/PCI)

Asset tracking (EAM)

Vendor relations

Independent task management

Research & learning of new tech

Education

Post-secondary degree in information systems

Post-secondary degree in network administration

Post-secondary degree in computer science

Minimum 2 years’ relevant experience

Job description

Join Resource Renew as a Full-Time IT Specialist 1 and immerse yourself in a role that champions the operation, maintenance, and support of the District’s Management Information System (MIS). This onsite role located in Duluth, Minnesota will provide essential technical support for staff and daily operations. Under general guidance, you will independently provide first-level support to end users, troubleshoot hardware and software issues, maintain system reliability and help build a resilient, secure IT environment for the District that directly serves our community.

WHO WE ARE

Resource Renew, the brand of Western Lake Superior Sanitary District (WLSSD), is committed to preventing pollution and protecting the environment, including the region’s most precious resource – Lake Superior. Founded as a special purpose unit of government created by the Minnesota Legislature in 1971 to address serious environmental pollution problems in the lower St. Louis River Basin, Resource Renew provides wastewater and solid waste services and oversight for a 530 square mile region around Duluth, Minnesota. Our facilities include a main wastewater treatment plant, multiple pump stations, and solid waste collection sites of varied types.

WHAT DOES AN IT SPECIALIST 1 DO?

• Maintains the District’s MIS with an emphasis on computers and printers, and ensures the system is kept up to date as new technology is implemented, personal profiles are added and system processes are adjusted

• Troubleshoots and provides solutions for a variety of common computer related issues

• Installs, supports, and updates desktop software applications

• Analyzes existing technologies, practices and procedures to identity opportunities for improving the performance, security and reliability of the District’s

• Utilizes an enterprise asset management system (EAM) to track assets and maintain records

• Ensures work performed adheres to strict security standards such as National Institute of Standard and Technology (NIST) and Payment Card Industry (PCI) compliance

• Maintains a constant awareness of safe work practices; monitors compliance with District safety program to complete work with accidents or injuries

• Represents the District in transactions with vendors and contactors

A TYPICAL SKILLSET FOR THE ROLE IS:

• Knowledge of personal computers, workstations and operating systems

• Knowledge of Local Area Networks (LAN), Wide Area Networks (WAN) and Voice Over IP (VOIP) systems

• Knowledge of basic input/output hardware interfaces such as printers and other computer peripherals

• Knowledge of Microsoft desktop and cloud platforms and their administration

• Knowledge of foundational Information Assurance principles

• Ability to complete responsibilities ethically and maintain confidentiality with sensitive information

• Ability to maintain compliance with various contracts, policies, regulations and procedures

• Ability to work independently with minimal supervision and effectively prioritize multiple tasks while meeting deadlines

• Ability to independently research, learn and develop skills related to new and emerging technologies and concepts

MINIMUM QUALIFICATIONS

Education and Experience

• Possess a post-secondary degree in information systems, network administration, computer science or related field

• Minimum of two years’ relevant experience

• An equivalent combination of education and experience may also be considered

Licenses and Certifications

• Possess a valid driver’s license

BENEFITS OF WORKING WITH US!

• 12 paid holidays + 4 personal leave days annually

• Front-loaded vacation plan

• Medical, Dental, Vision Insurance

• Public Employer Pension Program (PERA)

• Basic Life Insurance, Supplemental Life and Long-Term Disability plans

• Professional Development; Tuition Reimbursement, opportunities to attend conferences, training courses, and more!

• Employee Wellness Programs; Fitness Reimbursement, Employee Assistance Program (EAP), Health and Safety Education, Wellness Committee, Environmental Stewardship and more!

SELECTION PROCESS & TESTING INFORMATION

Applicants ++must++ meet the minimum qualifications. Those who meet the minimum qualifications will be given an examination, which may consist of a written exam, a presentation, a hands‑on test or an oral exam. Final selection will include a panel interview. Passing the examinations and interviews will require a score of 70% or higher.

Alternative Exam Process: For individuals who request reasonable accommodation under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement.

Work Eligibility: In accordance with the Immigration Reform and Control Act of 1986, Resource Renew requires verification of identity and work eligibility.

Veterans: Resource Renew is an equal opportunity employer and values the contributions of veterans. For applicants claiming veterans’ preference, may voluntarily choose to provide proof of service, such as a DD214 during the selection process.

Non-discrimination: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

You are not legally required to provide any of the private data listed above. Resource Renew employees from the Human Resources Department and other departments involved in the selection process may have access to your private data if their work assignments reasonably require access. Others who may legally access the above data are individuals or agencies to whom we are required to release the data by law, rule or court order.

This posting applies only to external applicants.