IT Specialist

GFA, Inc.; Valley (AL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Fuel reimbursement

Health insurance

Paid time off

Job summary

GFA Alabama, Inc. is seeking an IT Specialist to join our on-site IT team across Valley and regional branches. You will handle a wide range of IT tasks from end-user support to CCTV and server maintenance, with travel up to roughly 300 miles.

The role requires hands-on problem solving, basic AI-assisted scripting, and focus on reliability. We offer full-time, on-site work with travel, strong benefits, and growth opportunities in a logistics tech environment.

Qualifications

• Entry-level generalist IT role across multiple locations.
• Hands-on experience with Windows PCs, networking, printers, and MS 365.
• Willingness to travel regionally up to ~300 miles and work on-site.

Responsibilities

• Visit branches/locations for on-site IT work up to ~300 miles.
• Fix internet, network, and hardware problems on-site.
• Install, set up, replace, and repair PCs, laptops, printers, scanners, and other equipment.
• Troubleshoot internet outages, routers, switches, Wi‑Fi, and basic firewall issues.
• Maintain CCTV cameras, recorders (NVR/DVR), and access control systems.
• Help maintain on-premise and cloud servers; perform updates and health checks.
• Resolve employee IT issues remotely using TeamViewer and in person.
• Administer Microsoft 365 (users, licenses, Outlook/Exchange, Teams, SharePoint/OneDrive).
• Build and improve internal tools and automation using AI coding assistants.

Skills

Windows OS

Networking

Printers

Microsoft 365

Remote support

Scripting with AI tools

TeamViewer

Driver's license

Communication

Organization

Education

High school diploma

Tools

TeamViewer

CCTV systems

NVR/DVR

SharePoint/OneDrive

Job description

IT Specialist

GFA Alabama, Inc. | Valley, Alabama | Entry Level | Full-Time | Travel to branches required Department Information Technology (reports to ITLead)

Employment Full-time, on-site with regional travel (up to ~ 300 miles) Location Valley, Alabama Salary $55,000 / year

About Us

GFA Alabama, Inc. is a logistics company with 500–1,000 employees, operating warehouses and multiple branch locations across the region, with transportation and related services at the core of our business. Technology keeps our trucks moving, our warehouses running, and our branches connected — and we need someone who can help keep it that way.

About the Job

We are not an IT company, and we are not looking for a specialist in one narrow field. We are looking for a hands‑on, curious generalist who enjoys fixing things and can handle a wide range of everyday IT work. You will join our IT team (currently one person) and share responsibility for keeping our systems, networks, cameras, and people running smoothly across all locations.

What You Will Do

Field & On‑Site Work

• Visit branches, warehouses, and other business locations (up to ~300 miles) for scheduled on‑site work and on short notice for urgent issues.
• Fix internet, network, and hardware problems on‑site.
• Install, set up, replace, and repair PCs, laptops, printers, scanners, and other equipment.

Network & Connectivity

• Troubleshoot internet outages, routers, switches, Wi‑Fi, and basic firewall issues.
• Work with internet service providers and vendors to restore service.

Security Systems (CCTV & Access Control)

• Keep CCTV cameras, recorders (NVR/DVR), and access control systems (ACS) working and recording.
• Add or remove badges/user access and check camera coverage and footage when requested.

Servers & Cloud

• Help maintain on‑premise servers and cloud servers: updates, backups, user accounts, and health checks.
• Spot problems early and escalates when needed.

End-User & Remote Support

• Resolve employee IT issues remotely using TeamViewer and similar tools, by phone, and in person.
• Support printers, peripherals, and common software.

Business Systems

• Administer Microsoft 365 (users, licenses, Outlook/Exchange, Teams, SharePoint/OneDrive).
• Maintain our groupware and other internal IT systems; keep simple documentation up to date.

Internal Systems Improvement & Development

• Find ways to improve how our internal systems and workflows run, and propose practical fixes.
• Build and improve internal tools, scripts, and automations using AI coding assistants (such as ChatGPT, Claude, or Copilot).
• Write clear prompts, review what the AI produces, and test safely before anything touches live systems.
• Help roll out new systems and upgrades across locations.

Training & User Enablement

• Train employees on new and existing systems, Microsoft 365, and basic IT and security practices.
• Create simple how‑to guides and quick reference materials, and lead short on‑site training sessions.

What We Are Looking For

• Basic, hands‑on knowledge across several areas: Windows PCs, networking (IP, DHCP, DNS, Wi‑Fi), printers, and Microsoft 365.
• Comfortable troubleshooting remotely (TeamViewer or similar) and in person.
• Some exposure to servers (on‑premise or cloud) and backups, or a strong willingness to learn.
• Experience using AI tools (ChatGPT, Claude, Copilot, etc.) to write scripts or small tools, with the discipline to test carefully and not break things.
• Valid driver’s license, a good driving record, and willingness to travel regionally, sometimes on short notice.
• Clear communicator who can explain technical issues to non‑technical coworkers and train them on new tools.
• Organized and dependable; able to work independently and prioritize when several issues happen at once.
• High school diploma or equivalent. IT certifications (e.g., CompTIA A+, Network+) or related coursework are welcome but not required.

Strong Candidates Will Also Have

• Experience installing CCTV, access control systems, or low‑voltage cabling (Cat5e/Cat6, terminations, rack work).
• Experience working at an IT services, MSP, or software company.
• Exposure to logistics or warehouse technology (handheld scanners, label printers, rugged devices).

Working Conditions

• Regular travel to business locations for on‑site work, with occasional overnight stays.
• Occasional after‑hours or weekend work for outages and planned maintenance.
• Physical work in offices and warehouses: lifting up to ~50 lbs, using ladders, working in hot or cold environments.

What We Offer

• Salary of $55,000 per year.
• Fuel reimbursement for work travel.
• Hands‑on exposure to a wide range of IT — networking, servers, cloud, security systems, development, and automation.
• Training support and room to grow with the company.
• Health insurance, paid time off, and other benefits.