IT Specialist

Patriot Growth Insurance Services, LLC; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading insurance services firm is looking for an Information Technology Specialist (Remote) to address incoming tickets, troubleshoot technical issues, and collaborate with external vendors. The ideal candidate should have an associate or bachelor’s degree, relevant experience in technical support, and CompTIA A+ certification. This position offers the opportunity to work in a dynamic and supportive environment.

Qualifications

• 2+ years of relevant work experience in technical troubleshooting and desktop support.
• CompTIA A+ certification or an equivalent certification required.
• General understanding of application/hardware support.

Responsibilities

• Review and address incoming tickets and requests for prompt resolution.
• Troubleshoot and resolve technical issues identified by end-users.
• Collaborate with external vendors to meet stakeholders' technological needs.

Skills

Technical troubleshooting

Desktop support

Collaboration with vendors

Application/hardware support

Education

Associate or bachelor's degree in business-related field

Tools

Ticketing platforms

CompTIA A+ certification

Job description

A company is looking for an Information Technology Specialist (Remote).

Key Responsibilities

• Review and address incoming tickets and requests for prompt resolution and prioritization
• Troubleshoot and resolve technical issues identified by end-users
• Collaborate with external vendors and support teams to meet stakeholders' technological needs

Qualifications & Requirements

• An associate degree or a bachelor's degree in a business-related field
• 2+ years of relevant work experience in technical troubleshooting and desktop support
• CompTIA A+ certification or an equivalent certification
• Prior work experience with various IT-related services and ticketing platforms
• General understanding of application/hardware support