IT Specialist

Escalent; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A data analytics firm is seeking an IT support specialist to ensure the smooth functioning of its IT systems and security infrastructure. Responsibilities include managing IT support requests, assisting global users, and maintaining technical documentation. The ideal candidate should have 2-3 years of experience in IT support, a graduate degree, and strong communication skills. This role offers a remote first/hybrid work environment.

Benefits

Flexible schedule

Learning opportunities

Remote first/hybrid work environment

Qualifications

• 2-3 years of experience in a similar field is required.
• Proficient in Microsoft Office (Office 365 applications, Exchange, Teams, SharePoint, OneDrive).
• Good knowledge of Windows Server features like Azure, Active Directory, and DNS.

Responsibilities

• Provide front line support for IT products and services to internal users.
• Manage Incident/Service Requests within SLA targets.
• Assist both office and remote users globally.

Skills

Attention to detail

Troubleshooting

Written and verbal communication

Time management

Education

Minimum Graduate

Tools

Microsoft Office 365

Windows Servers

Device management software

Job description

Who We Are

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Why Escalent? Once you join our team you will have the opportunity to:

• Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
• Gain exposure to a rich variety of research techniques from knowledgeable professionals.
• Enjoy a remote first/hybrid work environment with a flexible schedule.
• Obtain insights into the needs and challenges of your clients—to learn how the world’s leading brands use research.
• Experience peace of mind working for a company with a commitment to conducting research ethically.
• Build lasting relationships with fun colleagues in a culture that values each person.

Position Objective

To ensure smooth functioning of Site / Global IT System & Security Infrastructure (on-premises/ cloud technologies) of the company (Level 1/2 Support). This will include the handling of IT support requests, fixing issues with hardware or services, monitoring services, and action escalation as necessary.

Position Expectations and Specific Duties

• Providing front line support for products and services to the Internal users. This will include managing support requests and working on projects if any.
• Manage Incident/Service Requests within the SLA target and to the requirement of the end users.
• Handle IT related day to day systems and application requests for Laptop/Desktop (Laptop readiness in office for new hire or replacement).
• Assist office and remote users globally with right tone and attitude.
• Must display attention to detail, accuracy and follow through skills.
• Perform related duties as assigned or requested. Directly and indirectly responsible for meeting day-to-day administrative needs and technical resolution within the IT environment.
• Assists business with implementation of hardware and software changes to OnPrem/ cloud services and related devices or to your seniors to meet the business/department goals.
• To create/maintain IT documents & Assets/SOP records as required for knowledge sharing with admins or end users.
• Follow Incident, compliance process and policies without failure.
• Understanding security hardening of laptops (patch management, encryption, backup etc.).
• Must be proficient in MS Office (Office 365 applications, Exchange, Teams, SharePoint, OneDrive etc.) client end troubleshooting and related components.
• Good knowledge in Windows Servers features like Azure, Active Directory, DNS (name resolution), DHCP etc functionality (troubleshooting client end Issues).
• Intermediate knowledge of firewalls and network.
• To ensure smooth communication within departments and users.

Good to Have

• ITIL knowledge.
• Microsoft Intune or similar device management software.
• Mobile device support (IOS, Android).
• Basic understanding on G-Suite, Netskope, Okta.

Soft Skills

• Go-getter in terms of technical projects, High level of positive attitude and dedication.
• Strong written and verbal communication skills required.
• Good time management skills, professional approach to problem solving.
• Willingness to work in shifts.

Previous Experience and Qualification

2-3 years of experience required in the similar field. Minimum Graduate.

Reports To: Manager/ Director. Location: Noida, India.