IT Specialist

Nidec; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Nidec is seeking an IT Specialist to support daily help desk operations, resolving routine and moderately varied IT issues. The role requires strong documentation and customer service skills, with opportunities to assist more junior staff and participate in process improvements.

Responsibilities include multi-channel user support, detailed ticketing, and adherence to IT policies. Preferred candidates have IT experience in manufacturing and an associate degree in IT.

Qualifications

• High school diploma or GED required.
• Associates in IT preferred.
• Three years of IT experience in manufacturing environment preferred.

Responsibilities

• Handle a broad range of user support requests via phone, email, chat or ticketing system.
• Document user issues, actions, and resolutions in the ticketing system and ensure proper prioritization.

Education

High school diploma or GED

Associates in IT

Tools

Ticketing system

IT support tools

Job description

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

The IT Specialist handles a broad range of user support requests, including common technical and service‑related issues. The role applies working knowledge of systems, tools, and procedures to resolve issues efficiently and expedite non‑routine requests appropriately. The position supports daily help desk operations and may assist less experienced team members by sharing knowledge and best practices.

Job Description

Key Responsibilities

• User Support & Issue Resolution
  • Respond to routine and moderately varied support requests via phone, email, chat, or ticketing system.
  • Troubleshoot common hardware, software, and access issues using established procedures.
  • Perform standard system or account maintenance activities in accordance with policies.
  • Resolve assigned requests independently or elevate issues as needed.
• Ticket Management & Documentation
  • Accurately document user issues, actions taken, and resolutions in the ticketing system.
  • Apply judgment when procedures require minor interpretation or adjustment.
  • Ensure tickets are properly prioritized, categorized, and updated through resolution.
  • Monitor assigned requests to ensure timely completion.
• Customer Service & Communication
  • Communicate with users and team members on issues requiring explanation or clarification.
  • Provide clear status updates and guidance to end users.
  • Maintain a professional, service‑oriented approach in all interactions.
  • Collaborate with peers and seek guidance from more experienced resources as needed.
• Processes, Compliance & Improvement
  • Follow IT policies, security standards, and data confidentiality requirements.
  • Identify recurring issues or process gaps and raise observations to supervision.
  • Participate in training, knowledge sharing, team meetings.
  • Support ongoing improvement of support processes and documentation.
• Scope & Impact
  • Impact is primarily at the team level through quality, accuracy, and timeliness of support.
  • Work is generally routine but may require interpretation of standard procedures.
  • Issues are typically resolved using established processes or guided escalation.

Qualifications

Education & Experience

• Minimum:
  • High school diploma or GED required.
  • One year of prior experience in IT.
• Preferred:
  • Associates in IT preferred.
  • Three years' of IT experience in manufacturing environment preferred.

Knowledge, Skills & Abilities

• Working knowledge of supported systems, tools, and service processes.
• Ability to resolve routine issues independently.
• Ability to interpret procedures and make minor adjustments when needed.
• Strong documentation and customer service skills.
• Ability to manage multiple requests in a structured environment.

Organizational Impact

• Works to deliver day‑to‑day objectives with moderate impact on achievement of results for the team.
• Work consists of tasks that are typically routine, with some deviation from standard practice.
• Works under moderate supervision for routine tasks.
• May seek advice of more senior employees in the same team.

Communication & Influence

• Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement.

Innovation & Complexity

• Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
• May be required to highlight areas of concerns/problems to supervisor in own team.
• Daily challenges are generally routine, but may require interpretation of procedures or policies to resolve problems.

Knowledge & Experience

• Requires job knowledge of IT systems and procedures obtained through prior work experience or education.

Additional Job Details

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Work Shift Schedule

First Shift (United States of America)