IT Specialist

Benteler Automotive Corporation; Shreveport (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

BENTELER is hiring an IT Technician to support local IT services in our Steel/Tube division. You will help ensure infrastructure reliability, handle 2nd level user support, and assist with hardware and printer deployments at our site in Louisiana.

The role requires 1+ year of IT technician experience, familiarity with ServiceNow and MS Intune, and a collaborative approach in a production environment. 40-hour work weeks apply at permanent, full-time status.

Qualifications

• High School Diploma, GED or equivalent.
• AA/AS in IT or related field, or equivalent combo of education and experience.
• Bachelor's Degree in IT or related field preferred.
• Minimum of 1 year proven experience as IT technician.
• Experience with IT Ticket system, ServiceNow, Software Distribution, MS Intune.
• Experience with Office and Production IT in a production environment.

Responsibilities

• Ensures IT systems and procedures comply with IT security policies.
• Implement operational procedures for local IT services.
• Administrates, documents, and optimizes local IT infrastructure at a basic level.
• Monitors local IT infrastructure to prevent incidents and report risks.
• Provides 2nd level support: Windows apps, service desk coordination, and tickets.
• Assists with installation of standard hardware, phones and printers.

Skills

IT support

ServiceNow

MS Intune

Production IT

Printers

Scanners

Communication

Education

High School Diploma or GED

AA/AS in IT or related field

Bachelor's Degree in IT preferred

Tools

ServiceNow

MS Intune

Software Distribution

Job description

Division: BENTELER Steel/Tube
Functional Area: IT
Career Level: Professional
Contract Type: Permanent/Full-time
Weekly Working Hours: 40.00
Required Languages: English
Requisition ID: 47426

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

Core Responsibilities:

• Ensures IT systems, tools and procedures are compliant with BENTELER IT Security policies and standards.
• Implement operational procedures for local IT services.
• Administrates, documents, and optimizes local IT infrastructure services on a basic level
• Monitors local IT infrastructure services to prevent incidents and proactively reporting of possible risks.
• Executed 2nd level support services: User support Windows standard application; Communication with BENTELER Service Desk; Create and track Service Request Tickets, Incidents
• When directed, installation of BENTELER standard hardware, phone and Prod. printers.
• Moving hardware, installation of hardware into cabinets.

Job Requirements:

• High School Diploma, GED or equivalent.
• AA/AS in IT or related field, or equivalent combination of education and experience.
• Bachelor's Degree in IT or related field preferred.
• Minimum of 1 year proven experience as IT technician.
• Experience with IT Ticket system, preferable ServiceNow, Software Distribution, preferable MS intune.
• Expereinece withOffice and Production IT, preferable experience in a production environment.
• Expereince with Industrial Printers, Industrial scanners, and User support in an industrial environment.
• Excellent communication, time management, planning, and organizational skills.

Your contact

Samantha Ann Metoyer
BENTELER Human Resources

The BENTELER Group always has the answer. That's because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with more than 20,000 employees at around 90 locations worldwide.

The same is true in our BENTELER Steel/Tube division. Here, we develop and produce custom, precision pipes for customers from energy production, automotive engineering, and other industrial sectors. In this division, we enable the unerring application of our products, from the concept up to process integration and thus to integration into our customers’ value chains. Along with that, our diverse fields of application make sure you can be and become anything. Or, as we like to put it: BENTELER makes it happen!

"I am happy to assist you and accompany you as you get started at BENTELER."