IT Specialist

Camelback Hospitality PE LLC; Paradise Valley (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Sanctuary Camelback Mountain is seeking an IT Specialist to provide reliable, responsive technical support for resort team members, guests, and operations. You will troubleshoot hardware, software, connectivity, and user accounts, supporting PCI and data security while ensuring security, reliability, and efficiency of resort operations.

Guided by our North Star Vision, you will communicate clearly with technical and non-technical audiences, and collaborate with vendors, management, and staff to

Qualifications

• Solid knowledge of Windows OS, Office 365, and common PC software.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work under pressure in a fast-paced hospitality setting.
• Experience with guest-facing IT support and security best practices.
• Willingness to work flexible evenings, weekends, and on-call shifts.

Responsibilities

• Diagnose and resolve hardware, software, connectivity, and access issues for team members, guests, and vendors.
• Serve as the first point of contact for IT requests via phone, email, remote access, and ticketing systems.
• Troubleshoot desktops, laptops, printers, email, and network access; support mobile devices.
• Install and maintain Windows OS, software, and related equipment; assist with projects and PCI security initiatives.
• Maintain IT asset inventory and daily/weekly/monthly checklists; communicate clearly with all audiences.

Skills

Windows operating systems

Microsoft Office 365

PC applications

Network connectivity

IT security

Education

High school diploma or equivalent

Associate degree in Information Technology or related field

CompTIA A+ certification

Tools

Opera PMS

Symphony POS

Job description

Description

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.

We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.

JOB SUMMARY

The IT Specialist contributes to Sanctuary Camelback Mountain's success by providing reliable, responsive technical support to resort team members, guests, and property operations. This role serves as a key point of contact for day-to-day technology needs, troubleshooting hardware, software, network connectivity, user accounts, mobile devices, and other technology systems while supporting the security, reliability, and efficiency of resort operations.

Guided by Sanctuary's North Star Vision and Spirit of Service, the IT Specialist fosters authentic connections through responsive and solutions-oriented support, helping create a seamless technology experience where guests and team members feel valued, understood, and supported.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive.

• Provide professional IT support to team members, users, and guests by diagnosing and resolving hardware, software, connectivity, and system access issues.
• Serve as the initial point of contact for the Information Technology Team, responding to and managing IT support requests through telephone, email, remote access, and ticketing systems.
• Troubleshoot and resolve issues involving desktops, laptops, printers, software, user accounts, email, internet, LAN/network access, and mobile devices.
• Actively listen to support requests, confirm an understanding of the issue, diagnose problems, and provide accurate and timely solutions.
• Install, configure, maintain, and monitor Windows operating systems, software applications, computer programs, systems, and related technology equipment.
• Assist with IT projects, system implementations, installations, testing, and other technology initiatives as assigned.
• Assist with the implementation and maintenance of Payment Card Industry (PCI), network security, data security, and other IT security initiatives.
• Maintain accurate IT asset inventory and complete required daily, weekly, and monthly IT checklists.
• Maintain strong attention to detail and sound judgment when resolving IT issues, particularly in high-pressure or time-sensitive situations.
• Communicate technical information clearly and professionally, both verbally and in writing, with technical and non-technical audiences.
• Maintain a positive and professional work environment through effective communication and collaboration with guests, team members, vendors, and management.
• Perform additional duties and responsibilities as assigned by the Director of IT.

Requirements

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Strong knowledge of Windows operating systems, Microsoft Office 365, mainstream PC applications, and internet-based technology and services.
• Strong troubleshooting, problem-solving, organizational, and attention-to-detail skills.
• Excellent verbal and written communication and interpersonal skills.
• Ability to maintain a professional, positive, and service-oriented demeanor in a fast-paced, high-pressure environment.
• Ability to effectively communicate with and assist guests, team members, vendors, and management by listening to concerns, demonstrating empathy, and providing proactive solutions.
• Ability to multitask, prioritize requests, and maintain a high level of accuracy and quality.
• Ability to work independently while contributing effectively to a team environment.
• Knowledge of hotel/resort information systems is preferred.
• Ability and willingness to work a flexible schedule, including evenings, weekends, holidays, and on-call assignments as operationally required.

Physical Demands & Work Environment

• Work is performed throughout the resort, including offices, back-of-house areas, guest areas, equipment/mechanical spaces, and outdoor locations.
• Must be able to work in varying indoor and outdoor conditions, including heat, rain, wind, changing temperatures, seasonal weather, and varying noise levels.
• Must be comfortable working outdoors and in confined or difficult-to-access areas as needed to install, inspect, maintain, or troubleshoot technology and equipment.
• Requires extended periods of computer use, as well as frequent standing and walking throughout the property, including repeatedly walking up and down stairs.
• Must be able to lift and carry equipment and supplies weighing up to 50 pounds occasionally, with or without reasonable accommodation.
• May be required to push, pull, carry, reach, bend, stoop, kneel, crouch, climb, and maneuver equipment as necessary to perform job duties.
• Requires sufficient hand and finger dexterity, coordination, visual acuity, hearing, and communication skills to operate technology and equipment, read screens and technical materials, and effectively communicate with guests, team members, vendors, and management.
• Work schedule may include evenings, weekends, holidays, and on-call assignments based on operational needs.
• All employees must maintain a neat, clean, and well-groomed appearance in accordance with company standards.

QUALIFICATIONS

Education

• High school diploma or equivalent required.
• Associate degree in Information Technology, Computer Science, or a related field, preferred.
• CompTIA A+ certification, preferred.

Related Work Experience

• Minimum of two years of IT Help Desk, technical support, or related IT experience in a similar environment preferred.
• Experience supporting hospitality or resort technology systems is a plus (Opera PMS, Symphony POS, etc.).