IT Specialist

Osborne Association; New York (NY); On-site; USD 43,449 - 44,758; Full time

Benefits offered by this job

Four weeks vacation

Tuition reimbursement

Flexible work schedule

Medical insurance

Dental insurance

Vision insurance

403(b) plan with company match

Job summary

Osborne Association seeks a full-time IT Specialist to join our Brooklyn-based IT Department. You will provide frontline technical support to staff, ensuring access to Osborne’s technology resources during the workday and reporting on-site from our Brooklyn office.

The role requires a high school diploma, 2+ years of customer service and Windows desktop experience, LAN/WAN knowledge, and a valid NYS driver’s license.

Qualifications

• High school diploma or equivalent required.
• Two years or more customer service experience and at least two years of experience supporting a Windows desktop environment.
• Experience in LAN/WAN environments.
• Valid NYS Driver’s License.

Responsibilities

• Maintain office technology systems and log issues in Zendesk.
• Troubleshoot hardware and software problems; communicate resolutions promptly.
• Configure endpoint computers to connect to the LAN/WAN.
• Create and maintain user credentials and profiles.
• Install and train staff on updated software to improve efficiency.
• Provide general training and one-on-one support to staff.

Skills

Customer service

Windows desktop support

LAN/WAN

Troubleshooting

Communication

Education

High school diploma or equivalent

Tools

Zendesk

Kaseya

Job description

Description

Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We currently seek a full-time IT Specialist to join our IT Department. The IT Specialist will act as the frontline support for the IT department at all Osborne locations. The specialist will provide technical support services to staff, and ensure users can access and use Osborne’s technological resources throughout the workday. The position will report on-site out of our Brooklyn office.

Salary Range: $31.54 - $32.49 per hour

Requirements

• Maintain office technology systems by keeping all workstations and programs operational, while utilizing Zendesk to log and track all technological issues.
• Troubleshoot systems or determine the cause of problems to provide prompt communication and resolution to all hardware and software related issues.
• Configure endpoint computers to connect to the LAN/WAN
• Create and maintain network credentials as well as profiles for all employees
• Install new applications and provide instruction to staff, to support users on updated software to enhance organizational efficiency.
• Provide general training and one-on-one support to employees to assist them in improving their computer knowledge and skill proficiency.
• Communicate and coordinate network maintenance schedules and downtime to users.
• Liaise between outside application vendors and users relating to application configuration, setup and support.
• Collaborate with external consultants and hardware/software vendors to assist in negotiation for service or product contracts.
• Prepare and maintain documentation of network configurations as well as cabling layouts.
• Maintain company inventory of all computer equipment in Kaseya.
• Ensure policies and procedures are followed for all mobile devices and computer equipment
• Assist with various low-voltage cabling and technology related construction tasks.
• Attend required and assigned trainings
• Ability to travel locally using company vehicles. Must have a driver’s license with a good driving history.
• In-person attendance is required to collaborate with co-workers
• Perform other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent
• Two years or more customer service experience and at least two years of experience supporting a windows desktop environment
• Experience in LAN/WAN environments
• Valid NYS Driver’s License

Key Competencies:

• Ability to maintain a high-level of user trust and confidence
• Ability to communicate with all levels of the organization
• Ability to work effectively under tight deadlines, strong attention to detail, and work on multiple projects simultaneously
• Strong computer skills
• Ability to travel locally between Osborne offices as needed

Benefits of Working at Osborne

Generous benefits including four weeks vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

** Salary is based on commensurate experience and other qualifications.