IT Specialist

HiveWatch; Los Angeles (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity Incentive Plan

Competitive salary

Job summary

HiveWatch is seeking an IT Specialist in Los Angeles to act as the backbone of the company’s technology experience. You will own the full IT function end‑to‑end, from system management to onboarding new hires and secure offboarding for departures, ensuring seamless operations and responsive service.

You will directly manage devices, security policies, and productivity tools while coordinating vendor relationships and scaling IT as the company grows.

Qualifications

• 5+ years in IT with ownership of corporate IT for a growing org.
• Startup experience, especially in early‑ to mid‑stage environments.
• Hands‑on admin of Google Workspace or Microsoft 365 with endpoint management via MDM.
• Able to work independently, prioritize, and resolve requests end‑to‑end.
• Strong foundation across endpoint management, IAM/SSO, networking, and cloud.
• Experience managing SaaS licensing, and vendor contracts, SLAs, renewals.
• Familiarity with IAM tools and provisioning/workgroup management.
• MacOS and Windows environments experience.
• Excellent communication and stakeholder management.
• Strong organizational, written, and verbal skills.

Responsibilities

• Own the full IT support lifecycle for all employee requests from intake to resolution.
• Onboard/offboard employees — accounts, hardware, access provisioning, deprovisioning.
• Manage endpoints via MDM and oversee hardware lifecycle from procurement to retirement.
• Policy, configuration, and license governance for Google Workspace and Microsoft 365.
• Administer corporate network — firewalls, switches, DNS, VPN, and capacity planning.
• Ensure reliable internet connectivity and ISP relationships for uptime.
• Oversee engineering tooling provisioning and licensing governance (GitHub, SaaS).
• Coordinate office tech (conference rooms, phones, printers) and vendor management.
• Balance reactive support with proactive improvements as HiveWatch scales.
• Oversee IT vendor/MSP ecosystem, SLAs, renewals, and escalations.
• Oversee cloud IAM (AWS, GCP) for non‑production access and access reviews.

Skills

Leadership

Startup experience

Vendor management

SaaS licensing

Customer focus

Prioritization

Problem solving

Communication

Tools

Google Workspace

Microsoft 365

MDM

IAM (SSO)

VM / Cloud network basics

Job description

About Us

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we're solving for our customers and equally passionate about the company we're building.

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less "noise", we are modernizing what it means for businesses and their employees to truly feel safe.

About The Role

As our IT Specialist, you will be the backbone of our employees' day-to-day technology experience, treating every person across the organization as a valued customer and holding yourself to a high standard of responsiveness and resolution. You'll own the full IT function end-to-end, from managing our systems and tools to ensuring every new hire has a seamless first day and every departure is handled securely and completely. This role is as much about service excellence as it is about technical skill - you'll be the first point of contact when something breaks, the person who sets up the new account before someone's first morning, and the one who makes sure nothing falls through the cracks when someone leaves. If you take pride in making technology invisible to the people who depend on it, this role is built for you.

Key Responsibilities

Core, hands-on (the majority of your time)

• Personally own the full support lifecycle as the sole IT resource — intake, triage, and hands‑on resolution for all employee requests — escalating to vendors only where appropriate, while keeping stakeholders informed
• Manage employee IT onboarding and offboarding — accounts, hardware, access provisioning and de‑provisioning, identify efficiencies as it relates to the onboarding/offboarding process as HiveWatch scales
• Own endpoint management end-to‑end via MDM — provision and deploy laptops & workstations; manage device policy across the fleet; run hardware lifecycle from procurement to retirement
• Administer and set policy for business productivity software (Google Workspace, Microsoft 365) — user lifecycle, access, configuration standards, and license governance
• Own and run the corporate network hands‑on — firewalls, switching, wireless, VPN, and DNS — including configuration, monitoring, segmentation, and capacity planning
• Own internet connectivity and uptime — manage ISP relationships, circuits, and failover so the office and business‑critical services stay online
• Own engineering tooling provisioning and licensing governance (GitHub, SaaS access)

Ownership, periodic or shared

• Balance reactive support with proactive improvements as the company scales
• Manage the IT vendor and MSP ecosystem — selection, onboarding, SLAs, performance reviews, renewals, and escalations — holding partners accountable to outcomes
• Oversee cloud IAM (AWS, GCP) for non‑production access — provisioning standards, group management, and access reviews
• Own documentation standards for configuration, process, and best practices
• Own the HQ technology stack (conference rooms, presentation and phone systems, printers), coordinating vendors for installation and maintenance
• Coordinate office build‑outs, moves, and low‑voltage/cabling projects through vendors

Required Qualifications

• 5+ years in IT with demonstrated progression into ownership of corporate IT for a growing organization; direct experience managing IT vendors and/or MSP relationships
• Hands‑on experience working at a start‑up (early to mid stages)
• Strong hands‑on experience administering Google Workspace (or Microsoft 365) and managing endpoints via MDM, including laptop/workstation provisioning and hardware lifecycle
• Comfort operating as a team of one — self‑directed, able to prioritize and personally resolve support requests
• A strong technical foundation across endpoint management, IAM/SSO, networking, and cloud — deep enough to build and operate directly, and to set standards and hold vendors accountable
• Proven track record managing SaaS licensing and vendor contracts, SLAs, and renewals
• Experience with one or more IAM tools and strong understanding of SSO, provisioning, and application/group management
• Strong MacOS background and experience overseeing Windows environments
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts for various audiences and negotiate with vendors
• Strong organizational, written, and verbal skills

Additional Qualifications

• SaaS experience
• Experience supporting a GSOC or SOC environment
• Experience managing office build‑outs, moves, or low‑voltage/cabling projects through vendors

Additional Info

• Base salary range for this position is $120,000 - $140,000 USD per year
• Eligible to participate in HiveWatch Equity Incentive Plan