IT Specialist

University-of-Hawaii-System; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Hawai'i is seeking an IT Specialist to join the Information Technology Services, Client Service and Operations Center in Honolulu. The role focuses on defining UI specifications, developing front-end interfaces, and ensuring ADA-compliant, user-friendly web experiences.

The position requires a computing-related bachelor’s degree and strong knowledge of HTML/CSS, UI/UX, and CMS tooling, with responsibilities spanning design, development, testing, and documentation.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, MIS or related field.
• 0 years of progressively responsible IT experience in website and application design or equivalent.
• Functional knowledge of website and application design and development.
• Knowledge of UI/UX design principles and usability concepts.
• Ability to communicate effectively and build relationships with teams and stakeholders.
• Proficiency in HTML, CSS, Bootstrap and related front-end technologies.
• Experience with GitHub or other source control systems.
• Familiarity with CMS platforms like WordPress, Drupal, Cascade, or similar.
• Knowledge of ADA accessibility requirements for web-based apps.
• Ability to learn new technologies independently and timely.
• Experience developing integrations, automations, workflows, and/or forms in ITSM contexts.

Responsibilities

• Defines UI specifications based on best practices and project requirements.
• Collaborates on UI/UX with customers and documents functional descriptions.
• Converts conceptual designs into visual mockups, wireframes, or prototypes.
• Designs and implements front-end UIs for web apps respecting usability and ADA requirements.
• Assists with coding, evaluation, and testing of web-based apps using HTML, CSS, Bootstrap.
• Assesses capabilities of new programming languages and tools.
• Provides project implementation and post-implementation support for ITS websites and apps.
• Assists with CMS templates design, implementation, and documentation.
• Develops operating procedures for CSOC and related processes.
• Designs, develops, tests, and documents automation scripts for ITSM platforms.
• Follows UH System ITS directives and best practices.
• Keeps up-to-date with emerging technologies through learning and training.
• Performs other duties as assigned.

Skills

UI/UX design

HTML/CSS

Bootstrap

ADA accessibility

English fluency

Design tools (Figma/Sketch/Penpot/Luna

Education

Bachelor’s degree in Information Technology, Computer Science, MIS or related field

Tools

GitHub

WordPress

Drupal

Cascade

SQL

React

JQuery

Job description

IT Specialist (#0096699T) | University of Hawai'i page has loaded.

Full-Time Temporary

Job Number

2026-02001

Division

Client Service and Operations Center

09/17/2026

Closing Date

10/1/2026 11:59 PM Hawaii

Position Number:

96699T

Description

Title: IT Specialist

Position Number: 0096699T

Hiring Unit: Information Technology Services, Client Service and Operations Center

Duties and Responsibilities (*) denotes essential functions:

• Provides assistance with defining user interface (UI) specifications based on best practices and in accordance with overall website design and requirements.
• * Collaborates on developing UI and user experience (UX) with customers and document functional descriptions which describe the website to be developed and the business solution to any problems identified.
• * Converts conceptual designs into visual mockups, wireframes, or prototypes.
• * Assists with designing and implementing front end UIs for new and existing web applications and websites according to specifications while incorporating usability concepts and ADA requirements.
• * Assists with programming, evaluation, and testing of web-based applications using HTML, CSS, Bootstrap, and/or any other programming or scripting languages to meet project requirements.
• * Assesses and evaluates the capabilities and limitations of new and upcoming programming or scripting languages.
• * Provides project implementation and post-implementation support for web-based sites and applications developed by ITS.
• * Assists with the design, implementation, and support of page templates for use in the ITS-supported content management system (CMS).
• * Assists with training and creating documentation for CMS users.
• * Assists with development, formulation, and documentation of operating procedures for Client Service and Operation Center (CSOC).
• * Designs, develops, tests, and documents programs and scripts that automate routine tasks, particularly within the information technology service management platform.
• *Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
• *Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Service.
• *Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Service, and takes timely action as needed.
• Keeps current on rapid developments and emerging technologies by researching articles in trade journals, periodicals, technical manuals, newsletters, etc. and by attending classes, conferences, presentations and self-directed study methods.
• Other Duties As Assigned

Minimum Qualifications

• Possession of a baccalaureate educational degree in Information Technology, Computer Science, MIS or related field and 0 years of progressively responsible professional information technology experience with responsibilities for website and application design; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Functional knowledge of website and application design demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
• Functional knowledge and understanding of technology, systems, hardware and software associated with web site and application design.
• Demonstrated ability to recognize problems, identify possible causes and resolve routine problems in the area of website and application design.
• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Demonstrated proficiency in creating visual mockups, wireframes, and/or prototypes using associated software (i.e. Figma, Sketch, Penpot, or Lunacy).
• Knowledge of user interface and user experience design.
• Knowledge of coding practices necessary for developing web-based applications and websites; prototyping and iterative development techniques; and systems development methodology and techniques.
• Experience with a source code control system, such as GitHub.
• Functional knowledge of web content management systems (i.e. Wordpress, Drupal, Cascade, or similar)
• Knowledge of usability concepts and ADA requirements for web-based applications and websites.
• Ability to work a variable work schedule and to work outside normally scheduled work hours including day, night, weekend, and/or holiday hours, as directed.
• Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English.
• Demonstrated ability to learn and apply new technologies independently and in a timely manner using books, manuals and other resources.
• Experience developing integrations, automations, workflows, and/or forms within an information technology service management system.

Desirable Qualifications

• Demonstrated knowledge and experience with higher education website design and development.
• Knowledge and understanding of social media platforms and practices, and integrating social media into website design.
• Experience with visual mockups and design.
• Knowledge of Bootstrap, React, and/or JQuery.
• Knowledge of Structured Query Language (SQL).

Inquiries:

808-956-9098; [e-mail]

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/offices/eeo/policies/ , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/