IT Specialist

Kids for the Future; Dublin (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

American Freight is seeking an IT Specialist to join a hybrid IT team, providing hands-on support for corporate and store staff while driving eCommerce and business-process improvements. You will work across infrastructure, applications, and AI-enabled initiatives to help the company stay competitive.

The role emphasizes hands-on problem solving in a fast-moving environment with a small team and on-call rotation. Prior Shopify or eCommerce exposure is a plus.

Qualifications

• 1-2+ years IT support or help desk experience.
• Strong troubleshooting across PC/Mac and devices.
• Curiosity about AI tools for business use.
• Adaptable in a fast-paced, small team.
• Strong written and verbal communication.
• Ability to analyze processes for automation.
• Self-starter with initiative.
• Retail/eCommerce familiarity is a plus.

Responsibilities

• Provide first- and second-level IT support for corporate/store staff.
• Support and optimize Shopify-based eCommerce site.
• Help implement business process improvements via automation.
• Explore AI tools to streamline reporting and workflows.
• Document procedures and support tickets.
• Participate in on-call rotation.

Skills

Tech support

AI tools curiosity

Communication skills

Self-starter

Analytical thinking

Retail/eCommerce familiarity

Tools

Shopify

Power Automate

Power BI

AI tools (ChatGPT/Claude)

Active Directory

Job description

• Location 5165 Emerald Parkway,Suite 210,Dublin, OH, 43017,United States
• Employee Type Exempt - FT

Description

The IT Specialist is a hybrid role on American Freight's small, fast-moving IT team, splitting time between hands-on technical support for corporate and store associates and higher-value work that helps drive the business forward - including eCommerce platform support, business process optimization, and applying AI tools to improve how the company operates. This is a great opportunity for a motivated, curious professional to build broad, hands-on IT experience across every discipline - infrastructure, applications, eCommerce, and business systems - while helping shape how a growing furniture retailer uses technology to compete.

Job Duties/ Responsibilities

• Provide first- and second-level technical support to corporate and store associates, resolving hardware, software, network, and point-of-sale issues (approximately 50% of role)
• Support and help optimize americanfreight.com, our Shopify-based eCommerce platform, partnering with IT leadership on testing, troubleshooting, and enhancements
• Identify and help implement business process improvements across IT and store operations, using automation tools such as Microsoft Power Automate
• Explore and apply AI tools and techniques (e.g., the Claude API) to streamline reporting, support workflows, and business decision-making
• Document, deploy, and support a range of technologies across corporate and store environments
• Partner across the IT team - systems, networking, applications, and eCommerce - gaining hands-on exposure to every layer of the technology stack
• Maintain current knowledge of relevant hardware, software, and emerging technologies, including AI-driven tools
• Contribute ideas and adapt quickly in an agile, fast-paced environment where a small team covers a wide range of responsibilities
• Accurately document support tickets, process changes, and technical procedures
• Participate in on-call rotation for evening/weekend support as needed
• Other duties as assigned

Required Skills

• 1-2+ years of hands-on experience in IT support, help desk, or a related technical role - no specific degree required; relevant experience and demonstrated skills matter most
• Strong troubleshooting skills across PC/Mac, mobile devices, peripherals, and business applications
• Genuine curiosity about AI tools and a desire to apply them to real business problems
• Comfort working on a small, fast-paced team where priorities and responsibilities shift often
• Strong verbal and written communication skills for supporting end users at all levels
• Ability to analyze processes and identify opportunities for improvement or automation
• Self-starter mentality - comfortable learning new systems and taking initiative with minimal oversight
• Familiarity with retail or eCommerce environments a plus

Preferred Skills

• Experience with Shopify or another eCommerce platform
• Exposure to Microsoft Power Automate, Power BI, or similar automation/reporting tools
• Experience using AI tools (e.g., ChatGPT, Claude) for business or technical tasks
• Active Directory user/computer account management; Microsoft, A+, or Security+ certifications a plus (not required)

Requirements

Required Skills

• 1-2+ years of hands-on experience in IT support, help desk, or a related technical role - no specific degree required; relevant experience and demonstrated skills matter most
• Strong troubleshooting skills across PC/Mac, mobile devices, peripherals, and business applications
• Genuine curiosity about AI tools and a desire to apply them to real business problems
• Comfort working on a small, fast-paced team where priorities and responsibilities shift often
• Strong verbal and written communication skills for supporting end users at all levels
• Ability to analyze processes and identify opportunities for improvement or automation
• Self-starter mentality - comfortable learning new systems and taking initiative with minimal oversight
• Familiarity with retail or eCommerce environments a plus

Preferred Skills

• Experience with Shopify or another eCommerce platform
• Exposure to Microsoft Power Automate, Power BI, or similar automation/reporting tools
• Experience using AI tools (e.g., ChatGPT, Claude) for business or technical tasks
• Active Directory user/computer account management; Microsoft, A+, or Security+ certifications a plus (not required)