IT Specialist

Next Frontier Capital; Bellevue (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

mpathic.ai is seeking an IT Specialist to support internal technology infrastructure and help ensure employees have a secure, reliable, and productive work environment. This role will provide day-to-day IT support, administer core business systems, assist with security and compliance initiatives, and help maintain our growing technology environment.

This is an excellent opportunity for someone who enjoys solving technical problems, improving processes, and growing their expertise in IT

Qualifications

• 2+ years of IT support, systems administration, or IT operations.
• Experience supporting macOS environments.
• Familiarity with identity and access management concepts and SaaS administration.
• Experience with Google Workspace, Microsoft 365, Slack, or similar productivity platforms.
• Exposure to endpoint management tools such as Kandji, Jamf, Intune, or similar MDM solutions.
• Basic understanding of security best practices including MFA, endpoint security, device encryption, and least-privilege access.

Responsibilities

• Serve as the primary point of contact for employee IT support, troubleshooting hardware, software, and SaaS application issues.
• Provision, configure, deploy, and maintain laptops and other company equipment.
• Manage inventory of IT assets, accessories, and office technology.
• Support onboarding and offboarding by preparing equipment, provisioning accounts, and ensuring timely access changes.
• Maintain documentation for IT processes, systems, and troubleshooting guides.
• Coordinate hardware repairs, replacements, and vendor support as needed.
• Administer user accounts across business applications, including Google Workspace, Slack, Okta (or equivalent), and other SaaS platforms.
• Execute user provisioning and deprovisioning following least-privilege access principles.
• Assist with periodic access reviews and permission audits.
• Support MFA, password management, and endpoint security initiatives.
• Assist with SOC 2 and other compliance activities by collecting evidence, maintaining documentation, and tracking action items.
• Help maintain security policies, procedures, and asset inventories.
• Monitor endpoint security tools and assist with vulnerability remediation.
• Support security awareness initiatives and employee training.
• Escalate security incidents and assist with incident response activities.
• Support administration of endpoint management (MDM), device policies, and software deployment.
• Assist with maintaining SaaS applications, integrations, and licensing.
• Monitor system health and resolve operational issues.
• Recommend improvements to increase security, reliability, and efficiency.
• Partner closely with the Senior IT & Security Lead on infrastructure projects and security initiatives.
• Work cross-functionally with Operations, Engineering, HR, and Finance to support business needs.
• Coordinate with external vendors for hardware, software, and managed IT services.

Skills

IT support

macOS experience

SaaS administration

Google Workspace

Identity management

Endpoint security

Troubleshooting

Cross-functional collaboration

Tools

Okta

Google Workspace Admin

JumpCloud

Kandji

Jamf

CrowdStrike

Intune

Job description

About mpathic.ai

mpathic is keeping humans safe in the AI era through automated tools and expert datasets that are rooted in psychology and powered by clinicians. We are a series A start-up backed by Tier 1 investors including Foundry.vc and Next Frontier Capital.

About the Role

mpathic is seeking an IT Specialist to support our internal technology infrastructure and help ensure employees have a secure, reliable, and productive work environment. This role will provide day-to-day IT support, administer core business systems, assist with security and compliance initiatives, and help maintain our growing technology environment.

This is an excellent opportunity for someone who enjoys solving technical problems, improving processes, and growing their expertise in IT operations and security within a fast-paced AI startup.

What You\'ll Do

IT Operations

• Serve as the primary point of contact for employee IT support, troubleshooting hardware, software, and SaaS application issues.
• Provision, configure, deploy, and maintain laptops and other company equipment.
• Manage inventory of IT assets, accessories, and office technology.
• Support onboarding and offboarding by preparing equipment, provisioning accounts, and ensuring timely access changes.
• Maintain documentation for IT processes, systems, and troubleshooting guides.
• Coordinate hardware repairs, replacements, and vendor support as needed.

Identity & Access Management

• Administer user accounts across business applications, including Google Workspace, Slack, Okta (or equivalent), and other SaaS platforms.
• Execute user provisioning and deprovisioning following least-privilege access principles.
• Assist with periodic access reviews and permission audits.
• Support MFA, password management, and endpoint security initiatives.

Security & Compliance

• Assist with SOC 2 and other compliance activities by collecting evidence, maintaining documentation, and tracking action items.
• Help maintain security policies, procedures, and asset inventories.
• Monitor endpoint security tools and assist with vulnerability remediation.
• Support security awareness initiatives and employee training.
• Escalate security incidents and assist with incident response activities.

Systems Administration

• Support administration of endpoint management (MDM), device policies, and software deployment.
• Assist with maintaining SaaS applications, integrations, and licensing.
• Monitor system health and resolve operational issues.
• Recommend improvements to increase security, reliability, and efficiency.

Collaboration

• Partner closely with the Senior IT & Security Lead on infrastructure projects and security initiatives.
• Work cross-functionally with Operations, Engineering, HR, and Finance to support business needs.
• Coordinate with external vendors for hardware, software, and managed IT services.

About You

• 2+ years of experience in IT support, systems administration, or IT operations.
• Experience supporting macOS environments.
• Familiarity with identity and access management concepts and SaaS administration.
• Experience with Google Workspace, Microsoft 365, Slack, or similar productivity platforms.
• Exposure to endpoint management tools such as Kandji, Jamf, Intune, or similar MDM solutions.
• Basic understanding of security best practices including MFA, endpoint security, device encryption, and least-privilege access.
• Strong troubleshooting and customer service skills with the ability to communicate technical concepts clearly.
• Highly organized with strong attention to detail and excellent follow-through.
• Comfortable managing multiple priorities in a fast-moving startup environment.
• Eager to learn and grow into broader IT security and compliance responsibilities.

Nice to Have

• Experience supporting SOC 2, ISO 27001, or other compliance programs.
• Familiarity with Okta, Google Workspace Admin, JumpCloud, Kandji, Jamf, CrowdStrike, or similar platforms.
• Experience writing scripts or automating repetitive IT tasks (Python, Bash, PowerShell, or similar).
• Experience supporting cloud-first organizations.
• IT certifications such as CompTIA A+, Network+, Security+, Google Workspace Administrator, or equivalent