IT Specialist

Affordable Homes & Communities (AHC); Arlington (VA); Vor Ort; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

403(b) retirement plan with employer-m

Disc. contributions

Zusammenfassung

Affordable Homes & Communities (AHC) is seeking an IT Specialist to provide technical support across a 100+ user organization and manage a mixed IT environment including Windows servers, Exchange, Azure, SharePoint, and Meraki devices.

The role emphasizes hands-on troubleshooting, ticket management, and collaboration with the BI team to ensure reliable systems and secure, efficient tools for staff. Occasional travel to remote offices may be required.

Qualifikationen

• Minimum 3 years of IT support experience.
• Proficient with Microsoft 365 platforms and admin portals.
• Working knowledge of Defender for email security.
• Experience using NinjaOne for remote support.
• Basic Meraki network troubleshooting skills.
• Strong problem-solving and communication abilities.
• Able to work independently and in a team.
• Relevant certifications are a plus (e.g., CompTIA A+, Azure Fundamentals).
• Understanding of DHCP, DNS, SMTP, POP3, IMAP, and MAC.
• Knowledge of TCP/IP troubleshooting and wireless access points.

Aufgaben

• Provide first-line IT support for staff and manage help desk tickets.
• Assist with maintaining Windows servers and network infrastructure.
• Support Office 365, Exchange, Azure, SharePoint, and Intune administration.
• Monitor Meraki devices and contribute to network troubleshooting.
• Create tailored IT solutions for departments to improve efficiency.

Kenntnisse

Microsoft 365 / Office 365

Microsoft Defender

NinjaOne

Meraki

Azure

SharePoint

Intune

Office / Exchange administration

Problem solving

Communication skills

Time management

Teamwork

Certifications (A+, Azure Fundamentals

TCP/IP basics

DHCP/DNS

Wireless networking basics

Ausbildung

BS in Computer Science or related field

Tools

NinjaOne

Meraki

Microsoft Defender

Azure

Office 365 / Exchange

Intune

SharePoint

Jobbeschreibung

AHC (Affordable Homes & Communities) is a mission-driven, non-profit organization committed to developing affordable, workforce, and mixed-income rental housing in the Virginia, Washington DC, and Baltimore regions. With a resident-centric approach, we manage over 8,000 apartment units in 50+ communities, providing educational programs and social services through our Resident Services team.

About the Team

The Information Technology (IT)team supports AHC’s technology infrastructure and enterprise systems, ensuring that staff have reliable, secure, and efficient tools to perform their work. IT is part of the broader Business Intelligence function, which also includes the Enterprise Applications and Data Analytics teams. Together, these groups collaborate to manage enterprise systems, support data-driven decision-making, and deliver technology solutions that support AHC’s operational and strategic goals.

About the Job

The IT Specialist is responsible for providing technical support to staff, troubleshooting IT issues, and assisting with the maintenance of the company's IT infrastructure. This mid-level role involves working with various technologies and platforms to support the organization's needs.

Responsibilities:

Technical Support

• Manage ticket queue for first-level support for all IT-related issues, including hardware, application/software, and network problems.
• Respond to help desk tickets, emails, and phone calls in a timely manner.
• Monitor and manage help desk tickets to ensure timely resolution of issues.
• Assist with the setup and configuration of new hardware and software.
• Troubleshoot and resolve issues with desktop PCs, printers, and peripheral devices.
• Document all support activities and resolutions.

System Management

• Assist with the maintenance of Windows-based servers and network infrastructure.
• Support the administration of Microsoft Office, Exchange, Azure, SharePoint, and Intune.
• Help monitor and maintain network devices, including Meraki devices.

User Support

• Provide technical assistance to over 100 users and support the management of 300 devices and 40 printers.
• Assist with the creation of tailored IT solutions for respective departments to enhance their operational efficiency.

Qualifications:

• Minimum 3 years of experience.
• Intermediate level proficiency in Microsoft platforms such as Office, Exchange, Admin Portal, Azure, SharePoint, and Intune to perform day-to-day IT operations tasks.
• Working knowledge of Microsoft Defender to perform email management
• Experience using Ninja One to conduct remote support for end-user support.
• Intermediate level knowledge of Meraki platform to conduct basic network troubleshooting
• Strong problem-solving skills and the ability to troubleshoot basic IT issues.
• Excellent communication and time management skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.
• General understanding of internet protocols including DHCP, DNS, SMTP, POP3, IMAP, MAC.
• Knowledge of basic TCP/IP troubleshooting.
• Experience troubleshooting wireless access points.

Preferred Qualifications:

• BA or BS in Computer Science or related field preferred
• 4 years of experience providing IT support
• Preferred certifications: A+, Net+, MCP.
• Working knowledge of ITIL practices and principles.

Working Conditions:

• This position may require occasional travel to remote offices.
• On-call availability for emergency support.

Working at AHC

• medical, dental, and vision coverage
• a health reimbursement account (HRA) for eligible employees
• employer-paid life insurance
• employer-paid short- and long-term disability coverage
• health and dependent care flexible spending accounts (FSA)
• a 403(b) retirement plan with employer matching and discretionary contributions
• voluntary benefits such as pet insurance, life and AD&D, identity theft, and legal coverage
• transit and cellphone stipends
• free parking
• mental health support including an Employee Assistance Program (EAP)
• paid federal holidays, including time off during Christmas week
• paid vacation and sick leave
• professional development opportunities

AHC is a drug-free workplace. Employment is contingent upon successful completion of a background check and drug screening.

AHC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state and local law.