IT Solutions Specialist (Department Promotional)

City of Oxnard; Oxnard (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

The City of Oxnard’s Information Technology Department is seeking an IT Solutions Specialist to provide technical support to City staff, troubleshoot complex issues, and develop technology solutions to meet departmental needs. This role coordinates small-scale initiatives, documents new procedures, and establishes repeatable processes to improve service delivery.

The position emphasizes translating vague business requirements into IT workflows, with a potential need to work additional hours

Qualifications

• Associate’s Degree in Computer Science, Information Technology, Business Administration or related field.
• Two years of related experience.
• Valid California Class C Driver’s License.
• Must be able to effectively communicate in English, both orally and in writing.

Responsibilities

• Receives, prioritizes and responds to technical support requests from City staff.
• Translates ambiguous business needs into actionable IT workflows.
• Develops SOPs and Knowledge Base articles for new solutions.
• Leads small-scale, non-project departmental initiatives and micro-rollouts.

Skills

Technical support

Issue troubleshooting

Stakeholder engagement

Process documentation

Education

Associate's Degree in CS/IT/Business Admin

Job description

*This opportunity is open to current City of Oxnard employees in the IT Department only*

The City of Oxnard’s Information Technology Department is seeking an IT Solutions Specialist. This position provides technical support to City staff, troubleshoots complex issues, and develops technology solutions to meet departmental needs. The role also coordinates small-scale initiatives, documents new procedures, and establishes repeatable processes to improve service delivery and support consistency.

DISTINGUISHING CHARACTERISTICS:

This classification is distinguished from the Information Technology Specialist and Senior Technician by its dual mandate: executing standard daily technical support while also performing advanced analytical problem-solving for uncommon, undocumented requests. It acts as a lateral peer to the technical tiers, translating vague business requirements into actionable IT workflows.

SUPERVISION EXERCISED / SUPERVISION RECEIVED:

Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

WORK SCHEDULE:

The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the work assignment staff may be assigned to a shift that is outside the standard work hours. In addition, this position may be required to be available to work additional hours in response to peaks in workloads and changes in department needs. The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work.

PLEASE NOTE:

The Information Technology Department supports public safety personnel, including the Police Department. Therefore, as part of the selection process, applicants will be required to successfully complete a thorough background investigation, which includes a polygraph exam.

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Primary Daily Workload (Technical Support): Receives, prioritizes and responds to technical support calls and requests; performs issue troubleshooting and resolution; enters and updates data and information. Provides second-level help desk support and troubleshoots issues related to mobile devices, data, and workstations.
• Stakeholder Engagement & Requirements Gathering: Conducts intake interviews with City staff to translate ambiguous or complex business needs (e.g., secure data sharing, unique software requirements) into actionable IT workflows.
• Critical Thinking & Problem Solving: Investigates and evaluates viable technology solutions for unique service requests that currently lack formal project oversight, historical precedents, or established runbooks.
• Initiative Leadership: Acts as the lead coordinator for small-scale, non-project departmental initiatives and micro-rollouts, shepherding them from discovery through deployment.
• Process Engineering & Documentation: Authors initial Standard Operating Procedures (SOPs) and Knowledge Base articles for novel solutions. Transitions these newly created runbooks to the technical support tiers to ensure future occurrences become standard, repeatable tasks.
• Performs other duties of a similar nature and level as assigned.

The following are the minimum qualifications necessary for entry into the classification:

EDUCATION:

• Associate’s Degree in Computer Science, Information Technology, Business Administration or related field

EXPERIENCE:

• Two (2) years of related experience

LICENSING/CERTIFICATIONS:

• Valid California Class C Driver’s License with a satisfactory driving record.

OTHER REQUIREMENTS:

• Must be able to effectively communicate in English, both orally and in writing.
• Must be a current IT department employee with the City of Oxnard.

UNION MEMBERSHIP: Positions in this classification are represented by the Service Employees International Union (SEIU).

NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-enabled tools. Candidates must be proficient and comfortable with computer use to perform functions associated with ongoing work.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.

• Employees are required to participate in the City’s direct deposit plan and are paid on a bi-weekly basis.
• This position requires a 12-month probationary period. Internal applicant probationaryperiods will be governed by the applicable MOU.
• This position is governed by the overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay.

LEGAL REQUIREMENT:

On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify.

If you have any questions regarding this recruitment, please contact Vivian Morales at [e-mail].

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.