The IT Solutions Manager is equal parts business analyst and hands-on developer, partnering closely with Crenlo's functional leaders and plant teams. The role learns how the business operates, identifies high-value needs, and translates them into practical software, automation, and agentic AI solutions.
Key Responsibilities
- Build trusted relationships with business leaders and plant teams, learn their processes, and identify problems worth solving
- Lead discovery, process mapping, and requirements gathering; translate business needs into clear use cases, workflows, technical designs, and measurable outcomes
- Recommend the right approach—including agentic AI, automation, custom software, integration, or a packaged solution—based on value, risk, and supportability
- Design, build, test, and deploy backend applications, APIs, integrations, and agentic workflows that deliver the agreed business outcome
- Build extensively with Anthropic Claude and MCP, including agents, tools, connectors, scheduled jobs, and secure access to enterprise data
- Integrate solutions with Oracle EBS, Salesforce, Propel PLM, Microsoft 365, Power BI, and related platforms
- Own solutions from prototype through production and ongoing support, including testing, deployment, documentation, adoption, monitoring, troubleshooting, and continuous improvement
- Manage and maintain the technologies supporting these solutions, including code repositories, version control, environment configuration, controlled configuration changes, and production reliability
- Manage technology vendors and development partners in this space, including evaluation, scope, coordination, performance, cost, and delivery, while communicating progress, tradeoffs, risks, and results in business terms
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience
- 5+ years of hands-on software development or IT solution delivery
- Experience integrating enterprise systems and translating business needs into measurable software solutions
- Hands-on experience with Python, SQL, REST APIs, Git, and code repositories
- Proven experience building and deploying production AI or large language model applications
Preferred Qualifications
- Deep experience with Anthropic Claude and MCP
- Modern cloud deployment, managed database, serverless, and CI/CD experience
- Experience with Oracle EBS, Salesforce, Microsoft 365, Power Platform, Fabric, or Power BI
- Manufacturing or industrial experience
Key Competencies
- Business problem solver who communicates clearly with plant teams, leaders, and vendors
- Hands-on builder who moves quickly from discovery to a useful, supportable solution
- Organized, collaborative, and disciplined about documentation and follow-through
- Sound judgment on AI security, data access, accuracy, and responsible use
Working Conditions
- Based in Bentonville, AR, with up to 20% travel between Crenlo facilities
- Exposure to manufacturing floor environments
- Occasional after-hours work for releases and production support