IT Solutions Engineer / Analyst III / Senior (Enterprise Productivity)

APS (Arizona Public Service); Phoenix (AZ); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading utility company in Arizona is seeking an IT Solutions Engineer / Analyst III/Senior to modernize IT systems. The role involves overseeing Microsoft Exchange environments, ensuring system reliability, and integrating cloud technologies. Candidates should have significant experience in IT architecture and strong problem-solving skills. This position offers home-based flexibility with as-needed office visits.

Qualifications

• 5+ years of experience for IT Solutions Engineer / Analyst III.
• 7+ years of experience for IT Solutions Engineer / Analyst Senior.

Responsibilities

• Oversee and optimize hybrid Exchange environments.
• Maintain software and hardware product performance.
• Drive products from design to production release.
• Diagnose and resolve system-level issues.
• Support cloud-based solutions.

Skills

Microsoft Exchange Administration

PowerShell scripting

IT architecture

System integration

Collaboration skills

Education

Bachelor's degree in Information Technology or related field

Job description

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

IT Solutions Engineer / Analyst III / Senior

At APS, we're modernizing our technology platforms to power Arizona's future. As an IT Solutions Engineer / Analyst III / Senior, you'll play a critical role in ensuring reliable, secure, and high-performing systems that support our enterprise. This position bridges next-generation technologies such as cloud engineering and mobile applications with the proven expertise required to deliver mission-critical IT solutions.

What your day would be like:

You are responsible for:

• Microsoft Exchange Administration: Oversee and optimize hybrid Exchange environments, ensuring seamless mail flow, certificate management, and security compliance.
• System Performance & Reliability: Deliver and maintain both software and hardware product performance across enterprise applications.
• Lifecycle Management: Drive products from design completion to production release, ensuring smooth transitions and minimal disruption.
• Troubleshooting: Diagnose and resolve software, hardware, and system-level issues to maintain high availability.
• Cloud & Mobile Integration: Support next-generation IT solutions that include cloud-based platforms and mobile technologies.
• Collaboration & Security: Partner with IT and business teams to support secure, integrated, and scalable services across the enterprise.

Who we're looking for

• Exchange Expertise: Strong background in Microsoft Exchange (on-prem and cloud) administration, PowerShell scripting, and integrations with enterprise-grade security and mail routing tools.
• Technical Depth: Advanced understanding of IT architecture, system integration, and troubleshooting across multiple domains.
• Problem Solver: Ability to respond quickly and effectively to complex issues in mission-critical environments.
• Collaborator: Skilled communicator who can work across IT and business functions to deliver practical solutions.
• Forward-Thinking Professional: Comfortable working with both legacy systems and emerging technologies, ensuring APS remains secure, efficient, and future-ready.

Minimum Requirements

• Bachelors' degree in Information Technology or related field
• PLUS five (5) years of prior relevant experience or equivalent combination of education and directly related experience for IT Solutions Engineer / Analyst III.
• PLUS seven (7) years of prior relevant experience or equivalent combination of education and directly related experience for IT Solutions Engineer / Analyst Senior.

Preferred Special Skills, Knowledge or Qualifications

• Knowledge of multiple programming languages, database management systems and development platforms
• Skills in understanding and explaining highly technical issues and solutions in non-technical terms; working effectively in teams and across organizations; balancing and prioritizing between multiple work streams; collaborating with colleagues and teams in different fields across a diverse organization; solving advanced complex problems in own area of work

Major Accountabilities

designs, develops, troubleshoots, and debugs software programs for enhancements and new products and/or in support of design, infrastructure and technology platforms

analyzes and assists with creating reusable and enterprise-level modules/applications

conducts performance reviews and recommends improvements to existing codes

reviews and recommends equipment, resources and software

recommends changes in development, maintenance and system standards.

trains users in conversion and implementation of system

conducts integration system testing and evaluations

leads the design, development and implementation of new solutions

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

Working from a home office requires adequate technology and an appropriate ergonomic set up.

Role types are subject to change based on business need.