IT Solution Lead

Xcel Energy Services Inc; Amarillo (TX); On-site; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual incentive programme

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

PTO

Job summary

Xcel Energy Services Inc. is seeking a Solution Lead to guide end-to-end solution delivery, ensure alignment with architecture, and manage stakeholder relationships across the business.

The role emphasizes delivering reliable IT solutions, driving performance, and mentoring team members. Minimum requirements include a Bachelor’s degree or equivalent experience, 7+ years in related roles, and strong communication, lean and agile capabilities.

Qualifications

• Bachelor’s degree or 4 years of equivalent experience.
• 7+ years of related functional experience.
• Experience with SDLC, Agile, and Waterfall.
• Ability to propose innovative solutions to meet business needs.
• Drive continuous improvement with lean and agile practices.
• In-depth knowledge of end-to-end processes and IT components.

Responsibilities

• Relationship Management: partner with business areas and stakeholders to understand needs and prioritise investments.
• Solution Delivery: lead delivery lifecycle activities and ensure great user experience and performance.
• Operations Management: ensure stable operation and align maintenance activities with stakeholders.
• Subject Matter Expertise: stay abreast of trends to improve delivery and satisfaction.

Skills

Relationship Management

Solution Delivery

Operations Management

Communication Skills

Lean/Agile

Industry Knowledge

Education

Bachelor's degree or 4 years of related experience

Tools

SAP

Job description

Position Summary

The Solution Lead is responsible for leading work within or across end-to-end solution lifecycle. They hold accountability for meeting business needs, supporting business strategy, and ensuring IT solutions have sound operation. They provide in‑depth knowledge of the business needs, business processes, and corresponding solutions. They provide technical guidance in partnership with cross‑organizational team members to ensure solutions align with architecture and IT strategy. They are a key contact to business, customer and stakeholder groups for their respective domain, helping ensure business needs and corresponding value and risk are well represented.

Essential Responsibilities

• Relationship Management: Partner with business areas, customers and other stakeholders to understand business needs and opportunities. Represent business partners/stakeholders in input to strategic planning and investment prioritisation. Establish and maintain collaborative partnership with internal partners. Provide coaching and direction to less experienced team members.
• Solution Delivery: Participate in Demand Management preparation, lead and support delivery lifecycle activities, and ensure solutions are designed for great user experience and operational performance. Facilitate delivery meetings and ceremonies. Lead analysis and design. Provide needed plans, demo's, artefacts, and procedural documentation.
• Operations Management: Ensure solutions are designed for stable operation. Review solution performance, and continually assess health of systems and processes, driving action to avoid service disruption and minimise impacts. Drive alignment with stakeholders on maintenance activities and schedules.
• Subject Matter Expertise: Stay abreast of industry and technology trends to continuously improve solution delivery practices and customer satisfaction.

Minimum Requirements

• Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Seven years of related functional experience.
• Experience with project or product delivery practices, including SDLC, Agile, and Waterfall.
• Demonstrated ability to recommend innovative solutions to meet business needs.
• Ability to drive continuous improvement through lean and agile practices.
• Demonstrated in‑depth knowledge of end‑to‑end process and system capabilities, as well as industry standards and emerging technologies and methods.
• Strong understanding of technical, functional, and operational details of respective solutions.
• Strong problem‑solving and analytical skills.
• Demonstrated ability to build functional and technical subject matter expertise, as well as process and tools expertise, and drive consistency in processes.
• In‑depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain.
• Excellent communication skills, effective with varying organisational levels and skill sets, and able to translate between technical and non‑technical concepts.
• Excellent relationship management and collaboration skills, with a track record of working cross‑organisationally to drive innovation and business results.

Preferred Requirements

• Firm understanding of day to day warehouse operations.
• Lead solution delivery activities including analysis, design, planning, documentation, and implementation.
• Manage physical technology inventory across field, warehouse, and operational locations, ensuring equipment is accurately tracked from procurement through deployment and retirement.
• Utilise SAP to support procurement and inventory activities, including goods receipt processing, purchase order reconciliation, material tracking, and project cost validation.

Our Culture

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

• Connected
• Committed
• Trustworthy
• Safe

Work that makes a difference. A team you can count on. Opportunities to grow. Rewards that help you thrive.

We provide job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

Compensation & Benefits

The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

• Annual Incentive Programme
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited‑Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short‑term disability (STD)
• Long‑term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Centre Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programmes
• Employee recognition programme
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company’s information and systems by adhering to cybersecurity policies, standards, and best practices, recognising that cybersecurity is everyone’s responsibility.

Accessibility Statement: Xcel Energy endeavours to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the centre of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon‑free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.