IT Site Support Technician II

Moog Inc; Salt Lake City (UT); On-site; Full time

Job summary

Moog Inc is seeking an IT Site Support Technician II in Salt Lake City, UT. This role involves diagnosing IT issues, supporting end-users, and ensuring effective technical assistance. Applicants should possess a strong technical background, relevant certifications, and at least 3 years of experience in IT support. Moog offers a supportive work culture, competitive salary, and benefits including annual profit sharing and flexible work-life balance.

Benefits

Financial rewards and profit sharing

Flexible paid time off

Comprehensive insurance coverage

Tuition assistance and development programs

Qualifications

• 3+ years of IT support experience with customer focus required.
• Experience with configuring computer systems and applications.
• Must be US Citizen; local to Salt Lake City for on-site work.

Responsibilities

• Diagnose and resolve routine IT issues for end-users.
• Train users on new technology and policies.
• Provide support for PC, network, and application issues.

Skills

Technical support

Customer service

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or related field

CompTIA A+

CompTIA Network+

Dell proven professional

Tools

Service desk software

Windows OS

Mac iOS

Job description

IT Site Support Technician II page is loaded

IT Site Support Technician II

Apply remote type Onsite locations Salt Lake City, UT time type Full time posted on Posted Yesterday job requisition id R-25-12659

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

IT Site Support Technician II

Reporting To:

Regional IT Site Support Team Lead

Work Schedule:

Onsite – Salt Lake City, UT

Our Corporate Group team is looking for an IT Site Support Technician II to join them. You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT.

To be considered for the IT Site Support Technician II role, here's what you'll typically need to bring with you:

• Typically, a bachelor's degree in Computer Science, Management Information Systems, or related field.

  • Equivalent years of experience may be considered.

• At least 3 years of proven experience in an IT support role with heavy customer focus position and technical knowledge of a company’s products and services.

• Experience working with company service desk software, remote access desktop programs, Windows and Mac iOs, and configuring computer systems and applications.

• Possess Industry certifications CompTIA A+, CompTIA Network+, Dell proven professional is preferred.

• US Citizenship Required.

• Some travel may be required.

• Must live local to the Salt Lake City, UT area to work on-site; relocation assistance is not available for this opportunity.

  • We have two locations within the Salt Lake City area, and the incumbent may be required to support both.

As an IT Site Support Technician II, you will:

• Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.

• Provide guidance and explain policies and procedures, as well as train on new technology to end-users.

• Troubleshoot end-user PC, network, printing, and application issues.

• Deployment of PC equipment and accessories, including Installation and support of endpoint software.

• Conference Room technology diagnosis and support.

• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.

• Provide on demand support to users with immediate needs.

• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.

• Liaise with IT resolver teams to drive resolution of critical technology issues.

• May travel to provide on-site support within assigned region.

• Provide onsite smart hands support for Server and Network related issues.

• Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.

• May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

How we care for you:

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts

• Work/Life Balance: Flexible paid time off, holidays and parental leave program

• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages

• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs

• Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.

• Additional site-specific benefits may be offered

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#LI-On-site

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Salary Range Transparency:

Salt Lake City, UT $26.45–$31.25 Hourly

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

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