IT Site Support Analyst-Melrose Park, IL

American President Lines; Melrose Park (IL); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Health insurance

Employee discounts

Job summary

CEVA Logistics is seeking an IT Site Support Analyst for the Melrose Park, IL area. The role focuses on being the primary on-site 2nd-line point of contact for internal/external customers, handling IT equipment, systems, and applications onsite.

The position requires a 3+ year background with logistics applications, strong MS Office and Cisco knowledge, and solid problem-solving skills. Aiming for reliable 24x7 coverage and proactive service improvements, this role offers growth within a

Qualifications

• 3+ years’ experience with Logistics applications.
• Strong knowledge of MS Project, Excel, Visio.
• Excellent verbal and written communication skills.
• Ability to multi-task and set priorities.
• Demonstrated problem solving skills.

Responsibilities

• Serve as the primary on-site 2nd-line IT contact for internal/external customers and teams.
• Assist with system maintenance, configurations, and installation of hardware and software.
• Monitor and troubleshoot IS solutions at the location(s).
• Operate and maintain CEVA computer systems (PCs, printers, RF equipment, data collection devices).
• Log IT problems in the Help Desk system and follow SLA/ITIL standards.

Skills

Logistics applications

MS Project

Excel

Visio

Problem solving

Communication skills

Education

High School Diploma or certifications

Tools

Cisco network equipment

Asset inventory management

Job description

IT Site Support Analyst-Melrose Park, IL

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Req ID: 590085 Posting Start Date: 01/09/2026 Melrose Park. Il_USA CEVALogistics Contract Logistics Employee - Casual Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Pay Range: $24.00- $32.31

YOUR ROLE

Are you known for your technology skills? If so, we have an opportunity that would allow you to be the primary on-site IT 2nd-line point of contact with internal/external customers, sales, quality and other teams as appropriate. Providing technical skills for all IS&S equipment, systems and applications onsite.

WHAT ARE YOU GOING TO DO?

• Serve as the primary, on-site 2nd-line IT point of contact with groups, such as internal/external customer, sales, quality, and other teams as appropriate. Coverage may include 24x7 support of the operation.


• Assist with system maintenance, configurations, and installation of various hardware technologies & software products.


• Monitoring, troubleshooting of all IS solutions at supported office or Advanced Logistics Center location(s)


• Operate & maintain CEVA computer systems, including but not limited to PCs, printers, RF equipment, data collection devices, etc.


• Troubleshooting of LaserJet/Thermal (Zebra) printers, RF Guns


• Imaging


• Maintain IT training materials and work instructions.


• Train appropriate team(s), as required.


• Effectively identify and escort IT issues as appropriate.


• Pro-actively & continuously seek to improve the highest level of service from the application(s).


• Log all appropriate IT problems in the CEVA Help Desk system for tracking and analytical purposes.


• Perform other duties, which may include operational assignments, as required.


• Maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards.

WHAT ARE WE LOOKING FOR?

• High School Diploma and/or certifications


• 3+ years’ experience with Logistics applications including but not limited to IS service delivery organization


• Strong Knowledge of MS Project, Work, Excel, Visio, etc.


• Demonstrate successful problem solving skills.


• Ability to multi-task and establish appropriate priorities.


• Excellent follow-up skills.


• Positive & professional attitude in stressful environments.


• Possess excellent verbal and written communication skills.


• Conceptual understanding of design, implementation, and administration of current communication technologies


• Working understanding of the current technologies and techniques with Cisco network equipment


• Perform basic asset/inventory management

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise Job Alerts Link

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