IT Site Service Delivery Specialist

Cogent Infotech Pvt. Ltd.; Town of Marcy (NY); On-site; USD 75,000 - 100,000; Full time

Job summary

Cogent Infotech is seeking an IT Site Service Delivery Specialist to support the CEC Region from Marcy, NY. You will oversee IT services, incident prevention, and service fulfillment, ensuring IT investments align with regional objectives and deliver reliable user support.

The ideal candidate has an associate degree with 5 years of related IT experience or a bachelor’s degree with 3 years, ITIL V4 familiarity, and hands-on work with ServiceNow or Remedy, Active Directory, and remote desktop

Qualifications

• Associate’s degree required with minimum 5 years of related IT experience.
• Bachelor’s degree in Computer Science or related field with minimum 3 years in IT; ITIL V4 preferred.
• Experience with ITIL processes and ticketing systems (ServiceNow, Remedy, etc).
• Strong communication and collaboration skills.
• Experience with end-user compute devices and peripherals; Active Directory and Remote Desktop Tools.

Responsibilities

• End User Support. Maintenance of IT Resources: Perform regular maintenance and upkeep of IT resources for the CEC Region.
• Manage activities to anticipate, prevent, and respond to technology interruptions for uninterrupted IT services.
• Provide support for setup, troubleshooting, and resolution of issues related to services, technology, and products.
• Determine solutions, provide feedback on changes, create tests/tools/diagnostic procedures, and assist in complex technical solutions.
• Service fulfillment to meet customer requests from the CEC Region efficiently and effectively.
• Assist in monitoring compliance with IT standards and processes; assist with testing and implementation of new systems.

Skills

ITIL processes

ServiceNow/Remedy

End-user support

Communication

Risk management

Education

Associate's degree

Bachelor's degree

Tools

Active Directory

Remote Desktop Tools

Job description

Title: IT Site Service Delivery Specialist

Location: Marcy, NY

Duration: 12 Months

Hours: 37.5 hours/week

Employment: W2 Only

About Cogent Infotech

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Position Summary

The IT Site Service Specialist for the CEC Region is responsible for managing and executing all aspects of IT activities, services, technology, and products provided by the IT department specifically for the CEC Region. The primary focus of this role is to ensure that IT investments and services align with and support the strategies and objectives of the CEC Region.

Key Responsibilities

• End User Support. Maintenance of IT Resources: Perform regular maintenance and upkeep of IT resources to ensure their optimal performance and reliability for the CEC Region.
• Additionally, the IT Site Service Specialist role involves managing all activities necessary to anticipate, prevent, and respond to technology interruptions, ensuring uninterrupted IT services for the CEC Region.
• This includes providing support for the setup, troubleshooting, and resolution of issues related to services, technology, and products.
• The role requires determining solutions, providing technical feedback on changes/enhancements, creating tests, tools, and diagnostic procedures, and assisting in complex technical solutions that may require changes to core functionality, code, and systems operation.
• Service fulfillment is also a key responsibility, ensuring that customer requests from the CEC Region are met efficiently and effectively.
• Assist in monitoring compliance with IT standards and processes.
• Assist with the testing and implementation of new systems.

Required Qualifications and Skills

• Associate’s degree required with minimum 5 years of directly related experience
• Bachelor’s degree in Computer Science or related field with minimum 3 years of experience in Information Technology field. ITIL V4 Proffered
• Experienced in following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc).
• Strong communication and collaboration skills.
• Skilled in understanding and managing risks appropriately.
• Experience with end-user compute devices and peripherals (laptops, desktops, printers, scanners, and mobile device configuration).
• Experience in supporting software applications, Active Directory, and Remote Desktop Tools.

Equal Opportunity & Inclusion Statement

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

Join Us

At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.