IT Site Engineer

Hexcel Corporation; Seguin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Hexcel Corporation in Seguin, TX, is seeking an IT Site Engineer to support manufacturing and office IT services on site. The role focuses on incident resolution, system monitoring, and deployment of PC hardware and software.

You will work with global IT teams, manage Active Directory and Office 365 services, and participate in on-call coverage to sustain high availability.

Qualifications

• Analytical thinking and problem-solving skills.
• Strong communication skills.
• Self-motivated with proactive approach.
• Willingness to participate in on-call support.

Responsibilities

• Record and resolve IT service desk queries via phone or remote session within SLA targets.
• Monitor and update the Global Service Desk ITSM system; escalate as needed.
• Set up and install new PC hardware/software following procedures.
• Coordinate with global tech teams to resolve network and systems issues.
• Raise incidents and work on service restoration.
• Maintain accurate incident, change, and production records.
• Collaborate with Engineering, Manufacturing Production and Implementation teams.
• Provide high service levels in a high-availability environment.
• Participate in on-call coverage and after-hours support.

Job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the "strength within."

Hexcel is currently seeking an IT Site Engineer for our Seguin, TX, USA location.

The selected individual will be responsible for but not limited to the following obligations:

• Record and resolve service desk queries either over the telephone or via remote control of the equipment within SLA targets.
• Day-to-day monitoring and updating the Global Service Desk ITSM system, including escalation of tickets where necessary to Senior Analysts, or other IT teams.
• Set-up and installation of new PC hardware/software, using departmental procedures and standards.
• Coordinate with other technology teams globally to resolve network and systems issues impacting business.
• Raise incident notifications and work on restoration of services.
• Maintain accurate records of incidents, changes, and production documentation.
• Closely work with the Engineering, Manufacturing Production and Implementation teams.
• Prior experience maintaining high service levels in a high availability environment.
• Basic analytical, problem solving, and decision-making skills.
• Participate in on call coverage and out-of-hours support as required.

Qualifications:

• Bachelor's degree in computer science or directly related major or relevant level of related work experience.
• At least 3-5 years of recent work experience with Windows Operating Systems
• Knowledge of SCCM & PowerShell scripting (strongly preferred)
• Understanding of Active Directory, Group Policy. (strongly preferred)
• Qualified candidates must have knowledge of Microsoft Exchange Online, Office 365 and Teams services.
• ITIL experience (strongly preferred)
• Knowledge of networking and manufacturing production (strongly preferred)
• A high level of independent thinking and the ability to solve problems in a busy environment.
• Strong organizational skills, meticulous attention to detail and ability to work comfortably within strict operational boundaries and procedures.
• Excellent communication skills.
• Self-motivated and proactive approach
• Qualified candidate must be a US Person.

Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.