IT Services Technician - Manufacturing REF 1064

Interface Recruitment UK; Stockport (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

A global manufacturing firm seeks an IT Support specialist for their Stockport site, handling 1st and 2nd line support. Key duties include troubleshooting technical issues, supporting Google Suite applications, and participating in various IT projects. The ideal candidate will possess relevant qualifications and experience, especially in a helpdesk environment.

Benefits

25 days holidays (plus stats)

4% Pension

Life x 3

Free Parking

Cycle Scheme

EAP

Enhanced Family Benefits

Qualifications

• Experience with Google applications, Windows 10/11 MCP certification required.
• Understanding of CompTIA A+ and exposure to Windows Server environment is advantageous.
• 1-2 years experience in a helpdesk support role preferred.

Responsibilities

• Support computer applications and platforms within an office and manufacturing environment.
• Respond to technical assistance requests and assist in diagnosing issues.
• Log helpdesk interactions and create/maintain user accounts.

Skills

IT Support

Education

HNC/HND or equivalent in Computing

Tools

Google Suite

Windows Server

SQL

Jira Helpdesk

Job description

General IT Support - Desktop / Network / Server

Manufacturing

Qualifications

Any relatable Technology Support Qualifications a benefit

Skills

IT Support

Contact number

0113 299 0570

25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking

Additional Benefits

Cycle Scheme + EAP + Enhanced Family Benefits

Region

North West

Description

This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. That said, the work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Stockport has around 100-150 staff and the average length of service here is 11 years.

Role Purpose

To support Computer applications and platforms within an office and manufacturing environment. The role therefore is both 1st and 2nd line focused but the added ability to get heavily involved in a high number of projects including hardware refreshes, cyber security roll outs, various software / database projects as well as cloud migration.

• Respond to requests for technical assistance in person, via phone and helpdesk.
• Assist with diagnosing and resolving technical hardware and software issues.
• Log all helpdesk interactions.
• Follow standard operating procedures.
• Redirect IT issues to appropriate resources.
• Identify and escalate issues requiring urgent attention.
• Create and maintain user accounts in Active directory and Google Administration console.
• Build and refurbish PC Base and Laptops as required.
• Other duties and projects as assigned.

Requirements:

• HNC/HND or equivalent in Computing.
• Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar.
• MCP (Microsoft Certified Professional) in Windows 10/11 environment.
• Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous.
• 1-2 year experience in a helpdesk support role.

Do you have proof of your right to work in the UK? *

• Yes

I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface
Read our Privacy Policy

Required Title

Email Opt-in * I agree to receive emails from time to time regarding job vacancies and or to update my contact details/data with Interface
Read our Privacy Policy

Are you sure you want to delete this file?