IT Services Technician

Pantera Capital; Memphis (TN); On-site; USD 61,000 - 92,000; Full time

Benefits offered by this job

Equity

Medical, vision, dental coverage

401(k) retirement plan

Short & long-term disability insurance

Life insurance

Employee discounts and perks

Job summary

SpaceXAI is hiring an IT Services Specialist to join our onsite team. You will deliver advanced technical guidance, resolve complex issues, and mentor Level 1 technicians while ensuring policy compliance and secure operations.

The role is full-time, onsite with occasional on-call support, requiring solid customer service and proactive problem solving in a fast-paced environment.

Qualifications

• Associate/Bachelor degree preferred or equivalent IT experience.
• 2–4 years in IT/helpdesk or related role.
• Strong Windows/macOS, Office, and enterprise software knowledge.
• Troubleshooting TCP/IP, DNS, DHCP, VPNs; basic server admin.
• Experience with ServiceNow or Jira and ticketing systems.
• Familiarity with virtualization and cloud services is a plus.
• Certifications such as CompTIA A+/Network+, ITIL preferred.

Responsibilities

• Provide second-line technical assistance for hardware, software, and network issues.
• Diagnose and resolve complex IT problems and system crashes.
• Manage user accounts, permissions, and Active Directory tasks.
• Assist deployment and maintenance of desktops, servers, and apps.
• Monitor IT systems, perform patching and basic server admin.
• Document resolutions and escalate to Level 3 as needed.
• Contribute to knowledge base articles and self-service resources.
• Support IT projects, upgrades, migrations, and rollouts.
• Train Level 1 technicians and enforce IT policies and security.
• Onboard new hires and support offboarding processes.

Skills

Windows & macOS proficiency

Networking & VPN troubleshooting

IT helpdesk experience

Customer service mindset

Troubleshooting and incident response

Documentation and knowledge sharing

Education

Associate’s or Bachelor's in IT/CS

Equivalent experience considered

Tools

ServiceNow

Jira

VMware / Hyper-V

Google Workspace

Microsoft 365

Windows Server / Linux basics

Job description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.

RESPONSIBILITIES:

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
• Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
• Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
• Document and update IT service tickets with detailed resolutions and escalated unresolved issues to Level 3 experts or specialized teams.
• Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
• Support IT projects, such as system upgrades, migrations, or new technology rollouts.
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensure compliance with company IT policies, security standards, and data protection protocols.
• Provide new hire onboarding and offboarding service support

BASIC QUALIFICATIONS:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
• Excellent problem-solving, analytical, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

PREFERRED SKILLS AND EXPERIENCE:

• Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
• Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
• Ability to manage multiple priorities and meet deadlines under pressure.

COMPENSATION AND BENEFITS:

$61,200 - $91,800 USD

Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.