IT Services Specialist

T Baker Smith, LLC.; Covington (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

T. Baker Smith, LLC in Covington, LA is seeking an IT Services Specialist to provide broad IT support, from device prep to lifecycle management for all associates.

You will diagnose hardware, Windows, Microsoft 365, peripherals, and connectivity issues, and deploy computers for new hires and replacements, partnering with the IT team.

A Associate Degree is required; we value practical problem solving, security-minded work, and the ability to use AI tools and scripting to streamline operations.

Qualifications

• Practical experience supporting business users and independent troubleshooting.
• Understanding how operating systems, applications, accounts, and devices interact—and ability to investigate beyond the first symptom.
• Organization and communication skills; thoroughness in problem solving.
• Experience with endpoint management, software deployment, or scripting to improve processes that support the organization.
• Security-minded approach to everyday IT work; protect firm and client information.
• Open to using AI in everyday IT work and willingness to learn approved tools.

Responsibilities

• Diagnose and resolve hardware, Windows, Microsoft 365, peripheral, access, and connectivity issues.
• Prepare and deploy computers for new associates, replacements, and office needs.
• Improve standard configurations, application deployment packages, and setup documentation.
• Maintain accurate equipment records and support the full device lifecycle.
• Work with infrastructure staff on approved endpoint updates, security remediation, and technical improvements.
• Support associates onsite and remotely across multiple offices.

Skills

Troubleshooting

Communication skills

Security mindset

AI in IT

Problem solving

Education

Associate Degree

Tools

PowerShell

Microsoft 365

Endpoint management

Job description

A career at TBS is a journey of empowerment, where innovation drives growth and a commitment to community shapes a better world. Explore opportunities to be part of our mission and build a rewarding future.

Job Title

IT Services Specialist

Job Type

Full-time

Location

Covington - Covington, LA 70433 US (Primary)

Category

Associate

Education

Associate Degree

Job Description

IT Services Specialist

The Opportunity

T. Baker Smith is seeking an IT Services Specialist who enjoys solving problems and making everyday technology more dependable. Reporting to the IT Support Manager, you’ll provide broad IT support while taking ownership of how computers are prepared, deployed, maintained, and replaced.

Key Responsibilities

Diagnose and resolve hardware, Windows, Microsoft 365, peripheral, access, and connectivity issues.

Prepare and deploy computers for new associates, replacements, and office needs.

Improve standard configurations, application deployment packages, and setup documentation.

Maintain accurate equipment records and support the full device lifecycle.

Work with infrastructure staff on approved endpoint updates, security remediation, and technical improvements.

Support associates onsite and remotely across multiple offices.

Qualifications and Approach

Practical experience supporting business users and independent troubleshooting skills. Understand how operating systems, applications, accounts, and devices interact—and can investigate beyond the first symptom.

Organization, communication skills, as well as thoroughness in problem solving are necessary traits. Experience with endpoint management, software deployment, or scripting to help improve processes that support the organization.

Bring a security-minded approach to everyday IT work. Protect firm and client information, recognize and report suspicious activity, and help associates work securely.

Open to using AI as part of everyday IT work and interested in finding practical ways to incorporate it. Willingness to learn, experiment with approved tools, and evaluate results critically while protecting firm and client information.

Technical Growth

This role offers opportunities to develop deeper technical skills while improving computer preparation, deployment, and management across the firm. Collaboration with the infrastructure team may include endpoint management, automated setup, PowerShell scripting, and systems administration, depending on experience and development goals. Initiative and practical ideas are encouraged to reduce manual work, improve consistency, and keep associates’ technology ready and reliable.

Your Impact

Support a variety of disciplines, including engineering, surveying, and environmental work while building a more consistent technology experience across the firm.

Experience comes in different forms; many skills are transferable – and passion goes a long way. Here at TBS, we are in the business of cultivating people, and you are set up to succeed if you identify strongly with these values / behaviors; Growth oriented, Trustworthy, Responsive, Works hard, smart, & safe, Builds a positive team & family spirit, and are Enthusiastic & energetic.

We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we are dedicated to adding new perspectives to the team.

Our purpose is investing in people to enhance communities and that commitment has endured for over 100 years. We pride ourselves in doing this by recruiting, hiring, and retaining diverse, passionate, and forward-thinking talent. T. Baker Smith is an equal opportunity employer, and we are dedicated to providing an inclusive and diverse environment for all associates.