IT Services Sourcing (Managed D&A, Security, or Gen AI Outsourcing) - Sr Director Analyst (Remo[...]

Gartner; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player seeks a seasoned analyst to provide expert insights in IT sourcing and services. This role involves engaging with clients to solve complex challenges, producing actionable research, and contributing to the evolution of sourcing practices globally. The ideal candidate will possess extensive experience in technology and sourcing, with a strong ability to communicate effectively and influence decision-making. Join a dynamic team that values collaboration and innovation, and take your career to the next level while making a significant impact across various industries.

Qualifications

• 10-15 years of experience in a research or technology role.
• Expertise in sourcing IT services from third-party providers.
• Strong knowledge of global service providers and market dynamics.

Responsibilities

• Conduct research and analysis to support client sourcing decisions.
• Develop high-quality advisory research documents for clients.
• Engage with clients to solve sourcing challenges and provide guidance.

Skills

Research Skills

Communication Skills

Sourcing Expertise

Analytical Skills

Negotiation Skills

Education

Bachelor's Degree

Master's Degree

Job description

What makes Gartner Research & Advisory a GREAT fit for you?

• You enjoy helping clients with best practices and recommendations
• You are a team player who values expert insights, bold ideas and intellectual courage.
• You are always learning and looking to discover what’s next in technology.
• You pursue personal excellence through team collaboration and consensus.

If this describes you, Gartner is looking for you! Gartner is an upbeat culture based on collaboration, teamwork, integrity and objectivity that values creativity and innovation. As a Gartner analyst, you’ll not only help clients solve complex challenges and deliver on key initiatives, you’ll grow your career and the scope of your impact across industries. We work hard — and we reward success with exceptional opportunity.

About this role:

This role creates thought leading IT Solution & Services Sourcing research for our IT Leaders clients and has conversations with clients (Inquiry), stage presentations, teleconferences, and client meetings. It is important that you have a vision for how IT Sourcing for Solution & Services will evolve worldwide (outsourced, nearshore & offshore) and at a regional level.

What you’ll do:

As a Gartner analyst you will speak to Gartner clients either in a video-call, from the stage at a Gartner event or face-to-face during a sales support visit. In every client interaction, analysts help clients solve difficult sourcing issues, review their documents and service provider proposals, and guide them on best practices that would lead to better outcomes. To support these conversations you will research markets, practices and trends and produce written research for Gartner clients to download and apply. Your topic coverage will include:

• Reviewing Outsourcing services or Solution implementation RFPs clients have developed and need best practice guidance
• Share Gartner research and help them identify the best service providers in the market globally for the scope of services they are seeking support
• Review Services contracts from service providers for Outsourced services (applications or infrastructure) and identify gaps in the terms or SLAs or how the proposed terms may not be in their favor
• Conduct research and analysis in specific areas of expertise targeting client’s key initiatives & deliver high quality actionable advice through a variety of media.
• Write high quality, clear, actionable, advisory research documents.
• Remain ahead of the curve on developments and issues within these specified areas as well as applicable adjacent areas.
• Respond to client questions, via written responses, presentations, webinars or on Inquiry calls.
• Maintain Gartner’s industry leadership reputation by responding to press inquiries or offering interviews to share Gartner’s insight
• Proactively work with the wider sales organization and deliver outstanding sales support to retain and grow the business

What you’ll need:

It helps to be obsessed with your topic! Gartner analysts are correctly viewed as THE experts. This means you need to know your markets, vendors, trends, management practices, etc. and be able to see the forest and the trees. Most Gartner analysts have many years of experience and enjoy solving sourcing problems and helping others. Being able to summarize Gartner advice and confidently respond to client questions on a 30 min call is a key competency to be successful in this role. To be able to cover any of the topics, you will need:

• Minimum of 10-15 years of experience in a research or technology related role, end-user client (buyer) experience desired.
• Subject matter expertise in all phases of sourcing for IT services from 3rd party providers (outsourcing) in application & Infrastructure services (cloud hosting, software implementations & consulting services), as well as ongoing support and maintenance of the application & cloud services portfolio. This includes ability to review RFPs, Scope of work, contract terms, SLAs for enterprise and SaaS software implementation proposals, outsourced (onshore/offshore/nearshore) service deals.
• Knowledge of Global service providers is a must and knowledge of how services are delivered in NAM is desired along with a competitive interplay between incumbents, emerging providers, disruptors, and outsourcers. Additional knowledge on other markets, such as EMEA, APC and ANZ is preferable.
• Sourcing services experience in 2 of the Must Have markets below is required, additional 2 in Other Market is a plus.

Must Have Market Knowledge:

• Data & Analytics Services: D&A is the management of data for all uses (operational and analytical) and the analysis of data to drive business processes and improve business outcomes through more effective decision making and enhanced customer experiences. Service offerings include Analytics and business intelligence (BI), Data integration, Data management (and data governance), Data quality, Data science and ML, Master data management and Metadata management
• Managed Security Services: Managed detection and response (MDR) services provide customers with remotely delivered security operations center (SOC) functions. These functions allow organizations to rapidly detect, analyze, investigate and actively respond through threat disruption and containment. They offer a turnkey experience, using a predefined technology stack that commonly covers endpoint, network, logs and cloud
• AI/GenAI Services: Generative artificial intelligence consulting and implementation services are a subset of AI services offered by external service providers. They help enterprises extend or design, build and implement custom generative-AI-based solutions enabling business outcomes. Enterprises may require these services where they have gaps in skills, experience or technology, and expect faster, more secure and effective generative AI deployment and enablement.

Other Markets – In order of preference

• Custom Development Services: i.e Custom platforms, Web/Mobile, API, integrations
• Enterprise Solutions implementations services: (e.g., ERPs like SAP S4Hana, Oracle cloud, MS Dynamics, Desktop /Helpdesk solutions like Outlook365, ServiceNow. HCM and CRM SaaS Solutions like Workday, Salesforce etc).
• Cloud Transformation Services: i.e Preparing and moving applications to the Cloud
• Outsourcing Applications & Infrastructure (Hosting) Services: (including offshore, nearshore) from strategy, supplier selection, contracts, and management of deal
• Cloud Hosting services: including hyperscalers such as AWS and Azure.

Additional required skills:

• Articulate and succinct communication skills. Publishing and Speaking engagements is an advantage
• Experience with Professional Services contract development and negotiation is a plus
• Bachelor's or equivalent experience, master’s degree preferred