IT Services Mid-Level Technician

Acumen Corp; Richmond Heights (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in Richmond Heights is hiring a full-time IT Services Mid-Level Technician to provide exceptional technology support to clients. The role offers a competitive salary of $40,000-60,000 annually, benefits including medical, dental, vision, and opportunities for training.

Benefits

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Paid time off

Paid holidays

Health savings account

Employee assistance program

Job training

Qualifications

• 2+ years of IT experience required.
• IT Certification such as Network+ or Google IT Support needed.
• Proficiency with computers, networks, and printers.

Responsibilities

• Support client technology needs and troubleshoot hardware/software issues.
• Maintain and document client support services.
• Assist clients with staying productive through technology.

Skills

User Management 365

Fortigate

SonicWall

Workstation Setup

Windows Server

Remote Desktop Support

Phone System Management

DNS

DHCP

Vulnerability Scanning

Mail Flow Management

Storage Systems

IP Routing

M365 Licensing

Virtualization

Wireless Access Point Setup

SharePoint

Powershell

VLAN Configuration

Security Tools

Education

IT Certification such as Network+ or Google IT Support

Degree in computer sciences

Job description

Acumen Consulting in Richmond Heights, MO is looking to hire a full-time IT Services Mid-Level Technician to work on a team providing exceptional technology support to clients and maintaining their hardware and software systems. Do you love working in the field of IT? Would you like to work for a company that values and rewards your expertise? Do you want to join an established and growing business? If so, please read on!

This IT Services Mid-Level Technician position earns a competitive salary of $40,000-60,000 a year, depending on experience. We provide stellar benefits, including medical, dental, vision, short-term disability, long-term disability, life, supplemental insurance, paid time off (PTO), paid holidays including floating holiday, a health savings account (HSA), a dependent care flexible spending account (FSA), an employee assistance program (EAP), mileage reimbursement, job training, and fun social events. If this career in IT sounds like the right opportunity for you, apply today!

ABOUT ACUMEN CONSULTING

Mission

Our mission is to empower businesses to achieve their goals by leveraging technology.

Core Values

Act with Honesty and Integrity Create Win-Win Outcomes

Treat Everyone with Respect Be Passionate and Enthusiastic

Perform with Professionalism

Our Passion

We are passionate about our customers' success, providing quality services, and improving our employees technical skills.

A DAY IN THE LIFE OF AN IT SERVICES TECHNICIAN

As an IT Services Technician, you have the vital role of supporting client needs and ensuring their technology works for them. With careful attention to detail and an understanding of hardware, operating systems, business networks, printers and office technology, you use our Professional Services Automation platform to maintain, track and document client support services and make sure their IT systems are operating effectively and client projects are delivered with excellence. As an IT systems problem-solver, you capably troubleshoot and resolve issues with technology and keep up to date with cutting-edge technologies. You demonstrate excellent customer service skills as you communicate with users to understand their support needs and assist clients with staying productive in their day-to-day work.

Your thorough knowledge of hardware, software, and technology tools allows you to efficiently troubleshoot and resolve issues, ensure security for users and systems, and help setup clients technology needs. Our team appreciates your team-oriented attitude as you helpfully talk to customers, document service tickets and keep clients productive. You also coordinate with vendors and other team members to keep client operations flowing smoothly. Committed to continual improvement, you research new technologies and recommend practices to our chief financial officer to increase efficiency. You feel great knowing that your technical skills and great personality is valued!

QUALIFICATIONS FOR A MID-LEVEL TECHNICIAN

• 2+ years of IT experience
• An IT Certification such as Network+ or Google IT Support
• Proficiency with computers, networks, and printers

A degree in computer sciences or certifications would be a plus. Are you attentive to detail? Can you remain professional at all times? Are you great at analyzing accounts payable and accounts receivable transactions and resolving discrepancies? If yes, you might just be perfect for this finance role!

SKILLS WISHLIST

This is the list of skills we need. We provide training for skills gaps.

User Management 365 and AD	Fortigate and SonicWall	Workstation Setup
Windows Server	Remote Desktop Support	Phone System Management
DNS, DHCP	Vulnerability Scanning	Mail Flow Management
Storage Systems	IP Routing	M365 Licensing
Virtualization	Wireless Access Point Setup	SharePoint
Powershell	VLAN Configuration	Security Tools

WORK SCHEDULE

This IT Services Technician position has a schedule of Monday - Friday, 8 am - 5 pm. This job has an on-call rotation and may require work during non-business hours to ensure clients' needs are met.

WHY WORK HERE?

Work with nice, smart people	Focus on culture and core values
Grow skills with training	Always something new, exciting industry
Work with cool technology	Be a SuperHero

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you can accurately support our client's technology needs and would be right for this job, please fill out our initial 3-minute, mobile-friendly application. If you are selected to move forward (good news it means you have a chance of getting hired) we will require that you take a quick typing test and complete an online assessment. We look forward to meeting you!

Location: 63117