IT Services Assistant

Geary Pacific Supply; Anaheim (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in heating, air conditioning, and ventilation distribution is seeking an IT Services Assistant to ensure optimal performance of its computer systems. This role involves troubleshooting, maintaining system services, and supporting the IT infrastructure across various branches. Ideal candidates will possess a college degree and relevant experience, complemented by strong technical skills and a team-oriented attitude. Competitive hourly wage and comprehensive benefits package offered.

Benefits

Medical, Dental, Vision Insurance

Life and Long-Term Disability Insurance

401k with matching

Profit sharing

Paid vacation

Personal time off

Holidays

Bonus program

Qualifications

• 1-3 years of relevant experience.
• Strong troubleshooting skills for IT-related issues.
• Ability to manage multiple support tickets effectively.

Responsibilities

• Respond to technical support issues related to employee workstations and networking.
• Monitor and maintain networks and user workstations.
• Support and maintain the Windows server environment.

Skills

Troubleshooting

Communication

Teamwork

Education

Four-year college degree (BA or BS)

Tools

Microsoft Office

Windows

iOS

Android

Microsoft Intune

SharePoint

Azure

Active Directory

VoIP systems

Job description

Job Details

Job Location: 01 Home Office - Anaheim, CA

Salary Range: $27.00 to $29.00 per hour

Description

As an IT Services Assistant, you will be responsible for identifying and analyzing company computer systems to ensure optimal performance. The role includes developing enhancements, designing, configuring, and maintaining system services within the company infrastructure, monitoring data communications, and deploying and maintaining software and hardware platforms critical to business operations. The position requires strong troubleshooting skills to assist branch locations with technical issues and involves supporting the development and maintenance of the company's web presence, including websites and social media.

Responsibilities

• Respond to technical support issues related to employee workstations, printers, networking, mobile devices, etc.
• Log and maintain support tickets using the help desk platform.
• Monitor and maintain networks across all company locations.
• Maintain user workstations for maximum reliability and uptime.
• Monitor and maintain the ERP system for maximum uptime.
• Support and maintain the Windows server environment.
• Assist with monitoring and configuring the VoIP phone system.
• Set up new users on IT tools.
• Provide end-user training and support for technology rollouts.
• Support projects with proper installation and configuration.
• Keep IT inventory updated with current software/hardware and assist with upgrades.
• Maintain inventory lists of IT assets across locations.
• Create and distribute setup guides for employees.

Qualifications and Education Requirements

• 1-3 years of relevant experience
• Four-year college degree (BA or BS)

Preferred Skills

• Knowledge of Windows, iOS, Android, and Microsoft Office
• Experience with Microsoft Intune, SharePoint, and Azure
• Familiarity with Active Directory and user management
• Basic networking knowledge (IP, DNS, DHCP, VPN)
• Ability to manage multiple support tickets effectively
• Experience supporting VoIP systems
• Strong communication skills for technical support
• Team player attitude
• Strong troubleshooting skills

Benefits: Medical, Dental, Vision, Life and Long Term Disability Insurance, 401k with matching, Profit sharing, Paid vacation, Personal time off, Holidays, and a bonus program.

About Us: Geary Pacific Corporation, based in Anaheim since 1961, specializes in heating, air conditioning, and ventilation distribution. We focus on a positive work environment and customer satisfaction. Learn more at www.gearypacific.com. We are a drug-free workplace.

Additional Details: Sitting at a desk, monitoring computers, talking on the phone, occasional walking, package shipment preparation, and lifting up to 20 lbs may be required.