IT Services and Support Manager

My Kish; Reedsville (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Kish Bank is seeking an IT Services and Support Manager to own the infrastructure, service delivery, and end-user computing environment for this $2 billion community bank. You will lead a team of analysts and systems administrators, act as the technical authority for enterprise IT, and ensure reliable operations.

In this working manager role you’ll drive ITIL-aligned ITSM processes, oversee Tier 2/3 support and major incidents, manage vendor relationships and assets, and collaborate closely with

Qualifications

• 5-8 years of progressive IT experience with supervisory or lead experience.
• Hands-on experience with enterprise infrastructure including servers, networking, and cloud environments.
• Strong ITIL foundation and experience with an enterprise ITSM platform.

Responsibilities

• Own the bank's infrastructure, service delivery, and end-user computing environment—availability, performance, security, and documentation.
• Lead ITSM processes (incident, change, problem) and the ITSM platform in alignment with ITIL.
• Oversee Tier 2/3 service desk operations, including SLAs, KPIs, escalation paths, and major incident response.

Skills

IT leadership

Enterprise infrastructure

Vendor management

Regulated industry

Stakeholder communication

Education

Bachelor's degree in IT/CS/related field

Tools

ITSM platform

Azure

Networking hardware

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Services and Support Manager

Full Time Reedsville, PA, US

9 days ago Requisition ID: 1548

Kish Bank is looking for an experienced IT manager to own the infrastructure, service delivery, and end-user computing environment that keeps a $2 billion (and growing) community bank running. This is a working manager role with real technical scope -- you'll lead a team of analysts and systems administrators, hold the infrastructure, and serve as the technical authority for enterprise IT within our team.

What You’ll Own

• The bank’s server, network, cloud (Microsoft Azure), and end-user computing environment -- availability, performance, security, and documentation.
• ITIL-aligned ITSM processes (incident, change, and problem management) and the ITSM platform.
• Tier 2/3 service desk operations, including ticket workflow, SLAs, KPIs, and escalation paths, in partnership with our separately managed Tier 1 support team.
• Major incident response process, including post-incident reviews and root cause resolution.
• Vendor relationships and the hardware/software asset lifecycle within the infrastructure domain.
• A close working partnership with Information Security on vulnerability remediation, FFIEC-aligned controls, and audit findings -- you're the operational bridge between security policy and infrastructure reality.

What You’ll Bring to the team

Beyond running your team, you’ll be expected to advise senior IT leadership on systems architecture, patching strategy, network decisions, and platform capabilities. If you’re someone who translates technical complexity into clear options and recommendations rather than waiting to be asked, this role is built for you.

What We’re Looking For

• 5-8 years of progressive IT experience, including 2-3 years in a supervisory or lead role.
• Hands-on experience with enterprise infrastructure -- servers, networking, cloud environments.
• Strong ITIL foundation and working experience with an enterprise ITSM platform.
• Experience in a regulated industry; banking or financial services preferred.
• Clear communicator who can bridge technical and non-technical stakeholders.

A Bachelor’s degree in IT, Computer Science, or a related field is preferred; equivalent experience will be considered.

Why Kish Bank

Kish Bank is a high-performing $2 billion community bank with a 300-person team spanning retail and commercial banking, wealth management, insurance, and employee benefits. Our IT team is small enough that your work is visible and your decisions matter, and large enough that the infrastructure and service delivery challenges are genuinely complex. This role has room to grow with the organization.

Occasional travel to branch locations required. Shared on-call participation is part of the role.

Kish Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.