IT Service Transition Manager

Relha LLC; Tewksbury (MA); Hybrid; USD 108,000 - 205,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee scholarship program

Parental leave

Paid time off

Job summary

RTX Classified Digital Services is seeking an IT Service Transition Manager to plan, coordinate, and execute technology changes into production across the CDS environment. You will lead service deployment, ensure operational readiness, and communicate risks and outcomes to stakeholders. The role is hybrid across multiple U.S.

facilities and requires TOP SECRET clearance. A university degree and 5–8 years of relevant experience are expected, along with strong change, release, and

Qualifications

• Typically requires a University Degree or equivalent experience, with 8+ years experience, or an Advanced Degree with 5+ years experience.
• Active and transferable U.S. government issued TOP SECRET security clearance is required prior to start date.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Responsibilities

• Lead all CDS service deployment activities, maintaining alignment with CDS project portfolio and the PMO.
• Oversee deployment plans and tooling.
• Coordinate cutovers and back-out plans.
• Ensure successful implementation in production and verify post deployment stability.
• Partner with CDS Process and Service Owners and the Service Desk to confirm documentation, support models, monitoring, and escalation paths, and communicate deployment status, risks, and outcomes to technical and business stakeholders.
• Ensure operational readiness and coordination throughout the Service Transition Lifecycle.

Skills

Service transition

Knowledge management

Continual service improvement

Process improvement methodologies

Change management

Configuration management

Release management

ITIL certification

CORE certification

Education

University degree

Job description

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

DoD Clearance: Top Secret

Security Clearance Status:

Active and existing security clearance required after day 1

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Classified Digital Services (CDS) team:

Role Overview:

The IT Service Transition Manager will plan, coordinate, and execute the deployment of technology changes into production across the CDS enterprise environment. This role will ensure deployments are performed in a controlled, repeatable manner with minimal impact to business operations by collaborating with CDS Process and Service Owners. The Deployment Manager will act as the single point of coordination during production cutovers, ensuring operational readiness, risk mitigation, and clear communication throughout the deployment lifecycle.

This role is Hybrid at either our Tewksbury MA, Richardson TX, or Tucson AZ facility. Active and transferable U.S. government issued TOP SECRET security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

What You Will Do:

Lead all CDS service deployment. activities, maintaining close alignment with CDS project portfolio activities and the Program Management Office (PMO).

Oversee deployment plans and tool.

Coordinates cutovers and back-out plans.

Ensure successful implementation in the production environment and verifies post deployment stability.

Partner with CDS Process and Service Owners, and the Service Desk to confirm documentation, support models, monitoring, and escalation paths are in place, and communicate deployment status, risks, and outcomes to technical and business stakeholders.

Ensure operational readiness and coordination throughout the Service Transition Lifecycle.

Qualifications You Must Have :

Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.

Active and transferable U.S. government issued TOP SECRET security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

Experience with service transition and knowledge management

Experience with continual service improvement and process improvement methodologies

Experience with change, config, and release management

ITIL certification

CORE certification

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: Hybrid - Tewksbury MA, Richardson TX, Tucson AZ, Dulles/MD

Please consider the following role type definition as you apply for this role:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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