IT Service Technician

ZipRecruiter; Ridgefield (CT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading managed IT services company in Ridgefield, CT is seeking a Service Technician to join the team. The role involves providing technical support, troubleshooting client issues, and ensuring service levels are met. Ideal candidates should have a BA/BS in Computer Science or a related field, with proven experience in a managed IT services environment. The position offers a hybrid working model with a comprehensive benefits package.

Benefits

Healthcare subsidy

Paid Holidays

Generous Paid Time Off policy

401k company match

Qualifications

• 2+ years of technical experience in a service business.
• Experience in a Managed IT Services environment is a plus.
• Ability to manage and understand routing and switching concepts.

Responsibilities

• Provide technical assistance to clients and troubleshoot issues.
• Support client computer networks and disaster recovery solutions.
• Maintain high levels of client satisfaction through effective communication.

Skills

Customer Service

Troubleshooting

Communication

Active Directory

Networking

Multi-tasking

Education

BA/BS in Computer Science or related field

Job description

Job DescriptionJob Description

Join us and enjoy a fun and exciting culture that respects work/life balance and offers our valued team members tremendous learning and growth opportunities. CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients. This hybrid position is ideal for professionals who thrive in collaborative environments and enjoy solving complex problems. The Service Technician is responsible for providing daily technical assistance for to clients in a professional and friendly manner. The ideal candidate will have proven, successful experience working in a Managed IT Services environment.

Requirements

• Provide friendly, professional customer service to clients.
• Quickly troubleshoot and resolve end user technical issues in a ticket queue.
• Support less experienced technicians by working on escalated issues and helping others to learn.
• Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
• Support disaster recovery backup solutions.
• Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc. Sonicwall experience a plus.
• Solid experience in managing Active Directory and GPOs.
• Experience with VM Ware and Microsoft Hyper V a plus.
• Comfortable with troubleshooting LAN and WAN technologies.
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
• Work with vendors/partners as needed to resolve client issues
• Provide detailed documentation and explain resolutions for escalated issues.
• Maintain high level of client satisfaction.
• Work in a team and communicate effectively.
• Escalate service issues that cannot be completed within agreed service levels.
• Responsible for entering time and expenses in ConnectWise as they occur.
• Work through a daily schedule in ConnectWise that has been established through the dispatch process.
• Enter all work as service tickets in ConnectWise.
• Maintain certifications required for position.
• Ability to multi-task and adapt to changes quickly.
• Ability to de-escalate situations.

Educational/Vocational/Previous Experience Recommendations

• BA/BS, preferably in computer science or a related field.
• 2+ years experience technical experience in a service business.
• MSP experience a plus.

Benefits

CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.

Salary commensurate with experience. Please provide salary requirements when applying.

All candidates extended an offer must pass a drug screen and background check