IT Service & Support Technician

West Liberty Foods, L.L.C.; West Liberty (IA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Paid Time Off

Life Insurance

Short Term Disability

Flexible Spending

Health Savings Account

401(k) Plan

Employee Assistance Program

Educational Assistance

Discount Benefits

Voluntary Benefits

Job summary

West Liberty Foods in West Liberty, Iowa, is hiring an IT Service & Support Technician to provide Tier 1 and Tier 2 support for administrative and production systems. You will maintain and troubleshoot printers, scanners, software, and access permissions.

The role requires an associate degree (or equivalent), at least 2 years of related experience, and the ability to work independently. You must be able to lift up to 25 pounds and stand for long periods; weekend availability may be required.

Qualifications

• Associates degree in related area or equivalent preferred.
• At least 2 years of related experience preferred.
• Must read, write and speak English; able to stand long periods; lift up to 25 pounds.

Responsibilities

• Provide printer, computer, phone and email support.
• Support facility projects as assigned.
• Provide end-user training and support on hardware and software, in person and remotely.
• Provide IT support to production systems including Ethernet terminations, IP connectivity, security cameras, timeclocks and other technologies.
• Perform basic troubleshooting.
• Other duties as assigned.

Skills

English proficiency

Customer service

Computer skills

Independent worker

Adaptability

Remote support

Education

Associates degree

Job description

life insurance, flexible benefit account, paid time off, short term disability, 401(k)

About West Liberty Foods

Our mission is to be a leading food manufacturer by converting needs, ideas and expertise into value for our members, business partners and consumers.

West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company, and we're right in your backyard.

Build your career with West Liberty Foods and be a part of an excited, collaborative team that becomes family!

Opportunity Overview

Position Detail

• Job Title: IT Service & Support Technician
• Location: West Liberty, Iowa
• Shift: 1st
• Hourly Wage Range: $23 - $30 per hour depending on experience
• Shift Premium: None

Job Summary

The IT Service & Support Technician is responsible for providing Tier 1 and Tier 2 support to WLF administrative and production components, systems, or other technology related items. Maintain, troubleshoot, and ensure proper working order of technical equipment such as Zebra printers, barcode scanners, computer software, and permissions.

Key Responsibilities

• Provide printer, computer, phone and email support.
• Support facility projects as assigned.
• Provide end-user training and support on hardware and software issues, both in person and remotely.
• Provide IT support to production systems including terminations of ethernet cables, IP connectivity, security camera systems, timeclocks and other technologies.
• Basic troubleshooting.
• Other duties as assigned.

Job Requirements

• Education: Associates degree in related area or equivalent is preferred.
• Experience: At least 2 years of experience in a related position is preferred.
• Skills: Must be able to read, write and speak English. Must be able to stand for long periods of time. Must be able to work independently without constant supervision. Must be able to lift up to 25 pounds. Must be able to adapt to changing temperatures. Must have good customer service skills. Must have computer skills. Ability to adjust quickly to changing demands.
• Age: Must be a minimum of 18 years of age.
• Authorization: Must be authorized to work in the United States; no sponsorships are available.
• Flexibility: Must be able to work weekends as needed. Must be able to work in a fast paced environment. Will be expected to work a weekend rotation required to work one weekend a month.
• Compliance: Must practice good personal hygiene. Candidates must successfully pass a post-offer/pre-employment drug test, background screen, physical and E-Verify.

West Liberty Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

West Liberty Foods is committed to providing all team members with predictable work schedules that accommodate the universal need to spend time away from work to rest, relax, and spend time with family and friends. However, as a food manufacturer, West Liberty Foods is responsible for producing perishable products. To help ensure that our food products meet the quality and safety standards our customers expect, team members may, at times, be asked or expected to work overtime, weekends, or holidays. West Liberty Foods remains committed to its overtime, weekend, and holiday pay policies, and will schedule team members for those hours on a volunteer-first basis, whenever possible.

The following benefits are available:

• Medical, Dental, Vision & Prescription Coverage
• Paid Time Off
• Life Insurance
• Short Term Disability
• Flexible Spending Account and Health Savings Account
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Educational Assistance Program
• Discount Benefits
• Additional Voluntary Benefits