IT Service Specialist

Popular; San Juan (PR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Popular, Puerto Rico's leading financial institution, invites applications for an IT Service Specialist position in San Juan-Cupey, PR. The hybrid role coordinates remediation efforts for vulnerabilities across server, non-server, and application assets, working with IT units and MSPs to track progress and ensure SLA compliance.

The role emphasizes collaboration with the Cyber Security Division, reporting progress, and engaging third-party vendors when needed.

Qualifications

• BA in Computer Science or Information Technology preferred.
• 5+ years in IT or cyber-related roles.
• Strong communication and teamwork abilities.

Responsibilities

• Coordinate remediation efforts across IT, business lines, and MSPs.
• Communicate progress via weekly and monthly reports.
• Monitor SLA compliance for remediation activities.
• Collaborate with Cyber Security for progress reviews.
• Engage third-party vendors when needed.
• Identify recurring issues and improve remediation workflows.
• Ensure remediation evidence is documented and dashboards are maintained.
• Support risk assessments affecting operations and assets.

Skills

Communication skills

Organizational skills

Teamwork

Bilingual

Education

BA in Computer Science or Information Technology (preferred)

Job description

Job Description

Responsible for the coordination efforts within IT units and MSPs for the remediation of vulnerabilities identified on server, non-server, and application assets within the organization. They will perform tasks such as progress reports, scheduling remediation tasks, and monitor remediation SLA compliance.

Date: Sep 10, 2026

Location: San Juan-Cupey, PR

Company: Popular

Workplace Type: Hybrid

IT Service Specialist

Responsibilities

• Coordinate efforts among IT, line of business, and MSP to plan and execute the remediation of vulnerabilities identified by the organization.
• Communicate progress via weekly and monthly progress reports
• Monitor the compliance of the established SLAs for remediation
• Collaborate with Cyber Security Division in the review and analysis of progress reports
• Engage third party vendors when needed
• Identify recurring issues and opportunities to improve remediation workflows, processes and tooling.
• Ensure remediations evidence is documented.
• Maintain dashboards and reporting on remediation status, aging risks, and trends.
• Support risk assessments evaluating impact to operations, assets, and reputation.

Education

BA Computer Science, Information Technology (Preferred)

Experience

5 years in Information Technology or Cyber related.

Skills

• Good communication skills
• Solid organizational skills, including multitasking and time-management
• Teamwork
• Bilingual

Important

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

About Us

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.