IT Service Resilience Program Manager

Thundersoft; San Diego (CA); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Thundersoft in the United States is seeking a Principal Project Manager for IT Service Resilience and Operational Resilience. You will coordinate cross-functional teams, manage multiple resilience initiatives, and drive risk-based governance with stakeholders across business and technology units.

The role requires a Bachelor’s degree (or 6+ years without degree) and 4+ years of PM/IT resilience experience, with proficiency in Microsoft 365, ServiceNow, Jira, and general PM tools.

Formación

• Bachelor's degree required with 4+ years PM/IT resilience experience.
• Alternatively, 6+ years PM/IT resilience experience without degree.

Responsabilidades

• Gathers stakeholder needs and goals with guidance, and executes communication plan for project team and stakeholders.
• Forms project team, manages and prioritizes work, sets schedules and assigns tasks, tracks team progress.
• Creates project goals and prioritizes deliverables with guidance from stakeholders.
• Manages multiple small-to-medium projects and applies PM knowledge to meet deadlines.
• Builds and executes project plans including schedule, resources, and communication.
• Identifies issues and risks, and creates risk mitigation plans for small to medium projects.
• Manages project performance (on time, on budget, within scope, quality).
• Promotes alignment of project vision and objectives within team and stakeholders.
• Supports compliance of project plans by following best practices.
• Promotes collaboration with various project stakeholders.
• Support ITSR and Operational Resilience activities across M&A and strategic initiatives.
• Coordinate resilience assessments, recovery planning, and remediation tracking with business/tech.
• Facilitate workshops, risk reviews, tabletop exercises, and stakeholder communications.
• Track milestones, action items, dependencies, risks, and deliverables across workstreams.
• Develop executive-ready status reports, dashboards, and program documentation.
• Support continuity planning, DR activities, resilience exercises, and governance processes.
• Coordinate with internal teams, vendors, and acquired entities for onboarding/integration into resilience practices.
• Assist with audit, compliance, and regulatory resilience initiatives.
• Maintain schedules, RAID logs, notes, issue tracking, and action-followups.

Conocimientos

PM experience

Stakeholder management

Project coordination

Risk management

Educación

Bachelor's degree in related field

Herramientas

Microsoft 365

ServiceNow

Jira

PM tools

Descripción del empleo

Thundersoft in the United States is seeking a Principal Project Manager for IT Service Resilience and Operational Resilience. You will coordinate cross-functional teams, manage multiple resilience initiatives, and drive risk-based governance with stakeholders across business and technology units.

The role requires a Bachelor’s degree (or 6+ years without degree) and 4+ years of PM/IT resilience experience, with proficiency in Microsoft 365, ServiceNow, Jira, and general PM tools.