IT Service Project Manager

Samaritan's Purse

North Wilkesboro (NC)

On-site

USD 85,000 - 120,000

Full time

5 hours ago

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Benefits offered by this job

On-site Medical Clinic

Medical insurance

Dental & vision insurance

Flexible Spending Account

Disability insurance

Paid Family Medical Leave

Term Life Insurance

401(k) retirement savings plan

Holidays

Vacation days

Sick days

Job summary

Samaritan's Purse is seeking an IT Service Project Manager to join the Information Technology team in North Wilkesboro, NC or Boone, NC. The role focuses on leading IT service management improvements, coordinating cross-functional initiatives, and ensuring compliant testing and documentation.

Required is a four-year IT degree with 4–6 years of related experience, strong ITIL and project management knowledge, and a diligence for risk and recovery planning. English fluency is required.

Qualifications

Four-year college degree in Information Technology and 4–6 years of related experience.
Comprehensive knowledge of IT service management, ITIL, and project management.
Working knowledge of IT infrastructure, applications, networking, cybersecurity, and system dependencies.
Strong communication, collaboration, and ability to influence without supervision.
12 credit hours of Biblical Studies; opportunity to complete on hire.

Responsibilities

Lead cross-functional IT improvement projects with defined scope, schedules, and risks.
Chair Change Advisory Board and coordinate software approvals, testing, and rollback planning.
Develop and maintain IT Disaster Recovery Plan and coordinate recovery exercises.
Coordinate remediation with IT audits and track corrective actions.

Skills

ITIL

Project management

Cross-functional leadership

Disaster recovery planning

Knowledge management

Education

Bachelor's degree in IT or related field

Job description

Location: North Wilkesboro, NC, United States

Job ID: 17902

Date Posted: Oct 30, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking an IT Service Project Manager to join our Information Technology team in N. Wilkesboro, NC or Boone, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
Develop and improve IT service management practices aligned with ITIL, including knowledge management standards, using service performance, customer feedback, and recurring support issues to strengthen service delivery and operational efficiency.
Lead cross-functional IT improvement projects, managing scope, schedules, deliverables, risks, and dependencies while communicating progress and resource needs and promoting responsible stewardship of ministry resources.
Lead the Change Advisory Board and coordinate software approval reviews, ensuring appropriate testing, approvals, scheduling, communication, rollback planning, and documentation of decisions and support responsibilities.
Lead development and maintenance of the IT Disaster Recovery Plan, defining critical system dependencies, recovery priorities, objectives, and procedures; coordinate recovery exercises and technical tests, document results, and track corrective actions.
Partner with IT audit and responsible teams to develop remediation plans, monitor corrective actions, and coordinate evidence needed to resolve findings and strengthen operational accountability.
Other duties as assigned.

What are the qualifications?

Serve with Excellence

Four-year college degree in Information Technology, Information Systems, Computer Science, or Business Administration, plus four (4) to six (6) years of related experience, or an equivalent combination of education and experience.
Comprehensive knowledge of IT service management, ITIL, and project management, with experience leading cross-functional initiatives, change management, service improvement, and disaster recovery planning and testing.
Working knowledge of IT infrastructure, applications, networking, cybersecurity, and system dependencies, with strong analytical and problem-solving skills. Knowledge management, software approval, and audit remediation experience preferred.
Thorough understanding of effective communication and collaboration, with the ability to explain technical information, build consensus, resolve competing priorities, and influence outcomes without supervisory authority.
Working knowledge of organizational and risk management practices, with strong attention to detail, follow-through, confidentiality, and stewardship.
12 credit hours of college-level Biblical Studies (required); if not already completed, an opportunity to meet and complete the requirement is available upon hire.